Senior Customer Service Representative

Cardinal Health

. Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded .

Posted 10/27/2026full-timeLaVergne • Tennessee • United StatesSenior💰 $19 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing customer account activities and resolving issues effectively. Proficient in operational execution and process improvement to enhance service levels and operational efficiency.

Highest-signal resume keywords

Customer ServiceOperational ExecutionProblem-SolvingMicrosoft Office Suite ProficiencyProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Order FulfillmentInvoicingProduct Change RequestsData AnalysisInventory Management

Soft Skills

CommunicationRelationship BuildingTroubleshootingResearchCustomer Feedback Management

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft Teams

Certifications & Qualifications

High School DiplomaGEDTechnical Certification

Industry Keywords

Supply ChainFinanceOperationsMarketingCommercial Stakeholders

About the role

Key responsibilities & impact

Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded
Manages customer account activity, including customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and customer questions/issues
Provides outsourced services relating to invoicing, reimbursement and other services through problem-solving, research and problem/dispute resolution
Collects and reviews customer feedback, complaints, recalls and product returns with Quality and Regulatory teams
Identifies customer trends and challenges/opportunities to develop alternatives, improve operational efficiency and develop new customer opportunities
Supports process improvement initiatives involving inventory levels, suppliers, operational performance, cost control, profitability and customer service
Builds relationships with Supply Chain, Finance, Operations, Marketing and Commercial stakeholders
Communicates with customers regarding needs, questions and concerns and troubleshoots equipment issues
Manages cases involving reporting, backorders, customer complaints and pricing; processes product complaint and incident reports
Supports sales by analyzing account histories and coordinating internal resources to resolve customer needs
Investigates and reports anomalies and discrepancies in point-of-sale systems, website ordering and customer complaints
Redirects customers to applicable in-house resources
Supports post-sales issue resolution

Requirements

What you’ll need

1-3 years of experience preferred
Proficiency in Microsoft Office Suite (including Outlook, Word, Excel, and Teams) to perform daily tasks efficiently and support internal and external communications
Must live within a 1-hour radius of LaVergne, TN
High School Diploma, GED or technical certification in related field or equivalent experience preferred

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs