Senior Customer Service Representative

Cardinal Health

. Provide outstanding customer service and support improvements in operational execution .

Posted 11/6/2026full-timeLaVergne • Tennessee • United StatesSenior💰 $19 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities while managing account activities and resolving issues effectively. Proficient in process improvement initiatives and collaboration with cross-functional teams to enhance operational performance.

Highest-signal resume keywords

Customer ServiceOrder FulfillmentProcess ImprovementMicrosoft Office SuiteProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order FulfillmentInvoicingProduct Change RequestsData AnalysisComplaint Management

Soft Skills

CommunicationProblem-SolvingRelationship Building

Tools & Technologies

Microsoft Office SuitePoint-Of-Sale Systems

Certifications & Qualifications

High School DiplomaGEDTechnical Certification

Industry Keywords

Customer FeedbackOperational PerformanceCost ControlSupply ChainCommercial Stakeholders

About the role

Key responsibilities & impact

Provide outstanding customer service and support improvements in operational execution
Manage customer account activity, including order fulfillment, backorders/substitutes, product change requests, and business submissions
Provide outsourced customer services relating to invoicing, reimbursement, and other services
Act as a liaison for problem-solving, research, and problem/dispute resolution
Collect and review customer feedback, complaints, recalls, and product returns with Quality and Regulatory teams
Identify customer trends and challenges/opportunities and develop potential alternatives
Support process improvement initiatives involving inventory, suppliers, operational performance, cost control, profitability, and customer service
Build relationships with Supply Chain, Finance, Operations, Marketing, and Commercial stakeholders
Communicate with customers regarding needs, questions, concerns, and equipment troubleshooting
Manage cases involving reporting, backorders, complaints, and pricing; process product complaint and incident reports
Support sales by analyzing account histories and coordinating internal resources
Investigate and report anomalies and discrepancies in point-of-sale systems, website ordering, and customer complaints
Redirect customers to applicable in-house resources
Support post-sales issue resolution

Requirements

What you’ll need

1-3 years of experience preferred
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams
Must live within a 1-hour radius of LaVergne, TN
High School Diploma, GED or technical certification in related field or equivalent experience preferred

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs