Senior Customer Service Representative

Cardinal Health

. Provide outstanding customer service and support improvements in operational execution .

Posted 10/26/2026full-timeLa Vergne • Tennessee • United StatesSenior💰 $19 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and operational execution, with a focus on managing customer account activities and improving process efficiencies. Proficient in collaborating with cross-functional teams to enhance customer satisfaction and resolve issues effectively.

Highest-signal resume keywords

Customer Service ManagementOperational Efficiency ImprovementMicrosoft Office Suite ProficiencyProblem-Solving SkillsStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order FulfillmentInvoicingReimbursement ProcessesInventory ManagementData Reporting

Soft Skills

Relationship BuildingCollaborationCommunication

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft Teams

Certifications & Qualifications

High School DiplomaGEDTechnical Certification

Industry Keywords

PharmaceuticalSupply ChainQuality AssuranceRegulatory ComplianceCustomer Feedback

About the role

Key responsibilities & impact

Provide outstanding customer service and support improvements in operational execution
Manage customer account activity, including pharmaceutical commercial product order fulfillment, backorders/substitutes, product change requests, and customer questions/issues
Provide outsourced customer services relating to invoicing, reimbursement, and other services
Act as a liaison in problem-solving, research, and problem/dispute resolution
Collect and review customer feedback, complaints, recalls, and product returns with Quality and Regulatory teams
Identify customer trends and challenges/opportunities to develop alternatives and improve operational efficiency
Support process improvement initiatives involving inventory levels, operational performance, cost control, profitability, and customer service
Build relationships with Supply Chain, Finance, Operations, Marketing, and Commercial stakeholders
Communicate with customers and stakeholders regarding needs, questions, concerns, and equipment issues
Manage orders, reporting, backorders, complaints, and pricing anomalies/discrepancies
Redirect customers to in-house resources and support post-sales/shipment issues
Collaborate with internal business partners to support customer and stakeholder needs

Requirements

What you’ll need

1-3 years of experience preferred
Proficiency in Microsoft Office Suite (including Outlook, Word, Excel, and Teams)
Must live within a 1-hour radius of LaVergne, TN
High School Diploma, GED or technical certification in related field or equivalent experience preferred

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs