Senior Customer Service Representative, Italian/Spanish Speaking

Cardinal Health

. Process routine customer orders according to demand plans, schedules, and lead times using SAP and internal systems .

Posted 11/5/2026full-timeDublin • IrelandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in processing customer orders using SAP and internal systems while effectively coordinating with cross-functional teams such as Quality, Global Trade, and Marketing. Strong analytical skills are utilized to identify and resolve order issues through dashboards and reporting tools.

Highest-signal resume keywords

SAP ExperienceOrder ProcessingDashboard AnalysisStakeholder CoordinationBilingual (Italian/Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingDashboard AnalysisData AnalysisOrder TrackingCompliance Management

Soft Skills

Clear CommunicationProblem SolvingCustomer Service

Tools & Technologies

SAPInternal SystemsReporting Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer OrdersOrder DelaysProduct AvailabilityQuality AssuranceGlobal Trade

About the role

Key responsibilities & impact

Process routine customer orders according to demand plans, schedules, and lead times using SAP and internal systems
Enter order information, review order contents, and close completed orders
Respond to internal customer inquiries regarding order tracking, on-hold, back-order, and high-priority statuses
Identify and communicate resolutions to order delays, missing information, and product availability issues
Use dashboards and reporting to identify causes of order issues and analyze order data
Coordinate with Planners and externally-facing Customer Service Representatives on customer issues
Coordinate with Quality and Global Trade teams to ensure compliance for international and special orders
Process product sample and trial orders in coordination with Marketing teams

Requirements

What you’ll need

1-3 years of experience, preferred
High School Diploma, GED or equivalent work experience, preferred
Italian/Spanish speaking
Experience using SAP and other internal systems
Ability to process routine and non-routine customer orders
Ability to use dashboards and reporting tools to analyze order issues
Ability to coordinate with internal stakeholders, Quality, Global Trade, and Marketing teams
Ability to communicate order delays, issues, and resolutions clearly

Benefits

Comp & perks

Inclusive workplace valuing diversity of thought, experience, and background
Equal Opportunity employer