Senior Digital Employee Experience Engineer, IT Client Services

Cardinal Health

. Own and lead the Digital Employee Experience (DEX) roadmap, backlog, and governance processes.

Posted 10/28/2026full-timeRemote • United StatesSenior💰 $89,000 - $139,920 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Digital Employee Experience (DEX) management, including roadmap development, product backlog prioritization, and change management strategies. Proficient in translating insights into actionable initiatives and measuring effectiveness through KPIs.

Highest-signal resume keywords

Digital Employee Experience (DEX) Product ManagementChange Management StrategiesServiceNow Management and Workflow AutomationsData Analysis and Insight PresentationStakeholder Alignment and Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product Backlog ManagementStrategic Roadmap DevelopmentEndpoint Management Performance MetricsTechnical Requirements TranslationMulti-Year Transformation Initiatives

Soft Skills

Exceptional Written and Verbal CommunicationInfluence and CollaborationMentoring and Leadership

Tools & Technologies

NexthinkTeamViewerMS Office Applications (Excel, PowerPoint, Word, Outlook)

Industry Keywords

Digital Experience DataEmployee Sentiment MonitoringGovernance ProcessesAutomation EffectivenessService Desk Demand Reduction

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Own and lead the Digital Employee Experience (DEX) roadmap, backlog, and governance processes.
Drive adoption of AI-enabled solutions, self-healing automation, and proactive support models.
Serve as the primary business owner for DEX platform capabilities.
Lead a team of DEX analysts and experience specialists monitoring endpoint telemetry, employee sentiment, and digital experience data.
Translate DEX insights into prioritized remediation initiatives for Client Engineering, End User Computing, Service Desk, Infrastructure, application support, IT Asset Management, and other operational teams.
Manage product backlogs, define requirements, prioritize fixes, and align solutions with business priorities and employee experience outcomes.
Govern change controls, release management, testing strategies, and production deployments for DEX-driven fixes and enhancements.
Ensure remediation activities are validated, tested, and approved through change management and governance processes.
Develop and execute communication, adoption, and change management strategies for endpoint updates, operating system changes, application enhancements, and remediation campaigns.
Create and socialize employee-facing communications about upcoming changes, benefits, impacts, and recommended actions.
Drive targeted digital experience campaigns to educate employees, improve technology adoption, gather feedback, and enhance productivity and satisfaction.
Establish closed-loop processes to convert DEX insights into actions, measure effectiveness, and inform roadmap decisions.
Define, monitor, and report KPIs for productivity, digital experience, service desk demand reduction, automation effectiveness, device performance, and technology investment optimization.

Requirements

What you’ll need

Bachelor's degree in Information Technology, Business Administration, Engineering, Information Systems, or a related field, preferred.
7+ years of experience in DEX Product Management (Nexthink, TeamViewer, or other DEX tool), preferred.
3+ years of experience leading enterprise-wide programs or products that span multiple technology and business functions, preferred.
Demonstrated experience developing and executing strategic roadmaps, product backlogs, and multi-year transformation initiatives, preferred.
Proven ability to lead large-scale initiatives through influence, collaboration, and stakeholder alignment without direct authority, preferred.
Experience translating business objectives into technical requirements, operational execution plans, and measurable outcomes, preferred.
Exceptional written and verbal communication skills with the ability to present recommendations, roadmaps, and outcomes to senior leadership, and to work with the communications team to execute end user DEX communication campaigns, preferred.
Strong understanding of critical endpoint management performance metrics and enterprise end user computing environments, preferred.
Experience with ServiceNow management and workflow automations, preferred.
Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred.
Ability to travel at least 10-15% of time, if necessary.
Ability to analyze complex datasets and present insights into a consumable format.
Advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects.
Ability to participate in the development of policies and procedures.
Ability to work on or lead complex projects of large scope.
Ability to mentor less experienced colleagues.

Benefits

Comp & perks

Bonus eligible
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Flexible remote work arrangement (Country-wide Remote)