Senior IT Analyst, Client Services

Cardinal Health

. Provides Tier 1-3 virtual and physical support for software, hardware, conference room technology, warehouse technology, servers, networks, and enterprise systems .

Posted 9/21/2026full-timeUnited StatesSenior💰 $27 - $39 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving hardware, software, and network issues while providing Tier 1-3 support across various platforms. Proficient in configuring and maintaining enterprise systems and warehouse technologies, with strong problem-solving and communication skills.

Highest-signal resume keywords

Tier 1-3 SupportWindows 10/11 SupportNetwork ConfigurationHardware TroubleshootingWarehouse Technology Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PC Hardware KnowledgeOperating SystemsDiagnostics and TroubleshootingConfiguration of Laser PrintersTCP/IP Protocol UnderstandingAWS DesktopsCitrix EnvironmentMobile Device SupportSOTIDesktop-Based Security Methodologies

Soft Skills

Analytical SkillsProblem SolvingOrganizational SkillsPlanning SkillsCommunication Skills

Tools & Technologies

Zebra PrintersWearable TerminalsHandheld TerminalsIWD/RF ScannersTelecommunications Equipment

Industry Keywords

Multi-Platform EnvironmentsManufacturing SupportAutomation EnvironmentWarehouse EnvironmentProject Management Theory

Tech Stack

Tools & technologies

AndroidAWSCitrixTCP/IP

About the role

Key responsibilities & impact

Provides Tier 1-3 virtual and physical support for software, hardware, conference room technology, warehouse technology, servers, networks, and enterprise systems
Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics, and troubleshooting
Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests
Diagnoses and resolves hardware, software, and operating system problems; determines source, level, priority, and nature of issues
Configures, deploys, maintains, troubleshoots, inventories, and supports workstations, laptops, printers, mobile devices, phones, and telecommunications equipment
Installs, removes, and configures hardware and software
Addresses user tickets within documented service levels
Diagnoses and troubleshoots technical issues, including account setup and network configuration
Provides prompt and accurate client feedback and follows up to ensure systems are functional
Partners with end users to correlate business requirements to technology solutions
Prioritizes and manages multiple open issues
Escalates unresolved issues to appropriate internal teams
Provides primary support, including after-hours and weekend support as needed
Travels periodically to support business initiatives and other facilities

Requirements

What you’ll need

Two-year degree in related field or equivalent work experience, preferred
4+ years’ experience in related field, preferred
Experience supporting multi-platform environments including Windows10, Windows 11, Citrix Environment, Microsoft W365, AWS desktops, Android, SOTI, preferred
Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics and troubleshooting, preferred
Working knowledge of hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop-based security methodologies, preferred
Working knowledge of configuration and troubleshooting of warehouse technologies such as laser printers, Zebra printers, wearable/handheld terminals, and IWD/RF scanners, preferred
Understanding of basic network topology, Ethernet, Wireless and TCP/IP protocol, preferred
Proactive, innovative, and creative in meeting customer and enterprise needs, preferred
Strong analytical, problem solving, organizational, and planning skills, preferred
Understanding of project management theory and team dynamics, preferred
Can work well both independently and as a member of a high-performing team, preferred
Excellent verbal and written communication skills, preferred
Experience supporting manufacturing or automation environment, preferred
Experience in a warehouse environment, preferred
Ability and willingness to travel up to 25% to other facilities, as needed

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs