Senior Representative, Customer Service Operations

Cardinal Health

. Process customer orders, returns, and order-related inquiries .

Posted 11/12/2026full-timeTaguig • PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively managing customer orders, inquiries, and complex issues while collaborating with cross-functional teams. Possesses advanced problem-solving skills and attention to detail to ensure timely resolution and continuous service improvement.

Highest-signal resume keywords

Customer Order ProcessingComplex Problem ResolutionCross-Functional CollaborationVerbal And Written CommunicationAttention To Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementIssue ResolutionResearch SkillsTechnical KnowledgeGoodwill Credit Submissions

Soft Skills

Interpersonal SkillsCritical ThinkingOrganizational SkillsSense Of Urgency

Tools & Technologies

SFDC

Industry Keywords

Customer AdvocacyService ImprovementFast-Paced EnvironmentFront-Facing Customer Representative

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Process customer orders, returns, and order-related inquiries
Resolve routine and complex customer issues through research and follow-up
Conduct research and coordinate with internal stakeholders for timely issue resolution
Partner with DC, Logistics, Pricing, Collections, 3rd Party, Sales, Retail National Accounts, and other cross-functional teams
Support designated sales-related activities, including goodwill credit submissions within approved limits
Manage aged and escalated cases
Manage customer concerns from initial contact through final resolution
Serve as the first point of contact for customers through calls, email/email-to-case, or fax through SFDC
Provide proactive support to high-volume customer accounts
Contribute to continuous service improvement through problem-solving and customer advocacy

Requirements

What you’ll need

2 or more years of experience working as a front-facing customer representative in a fast-paced environment
College graduate, preferred
Ability to easily navigate and toggle between screens and systems to research and resolve customer concerns
Intermediate verbal and written communication skills
Good interpersonal and critical thinking skills
Keen attention to detail, organizational skills, and sense of urgency
In-depth knowledge in a technical or specialty area
Advanced skills to resolve complex problems independently
Ability to work independently within established procedures
May provide general guidance or technical assistance to less experienced team members

Benefits

Comp & perks

Inclusive workplace that values diversity of thought, experience and background
Equal Opportunity employer
Consideration for employment regardless of protected characteristics