Senior Representative, Customer Service Operations

Cardinal Health

. Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.

Posted 11/9/2026full-timeRemote • United StatesSenior💰 $17 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer account management, operational execution, and process improvement to enhance service levels and efficiency. Proficient in analyzing customer feedback and trends to support sales and resolve issues effectively.

Highest-signal resume keywords

Customer Account ManagementOperational ExecutionProcess ImprovementCommunication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order FulfillmentProblem ResolutionData AnalysisInventory ManagementComplaint Management

Soft Skills

Customer ServiceOrganizational SkillsRelationship BuildingAnalytical ThinkingTeam Collaboration

Tools & Technologies

MS Office SuitePoint-Of-Sale Systems

Industry Keywords

Operational PerformanceCost ControlProfitabilitySupply ChainQuality Assurance

About the role

Key responsibilities & impact

Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
Manages customer account activity, including order fulfillment, backorders/substitutes, product change requests, new/lost business submissions, and customer questions/issues.
Provides outsourced services relating to invoicing, reimbursement, and problem/dispute resolution.
Collects and reviews customer feedback, complaints, recalls, and product returns with Quality and Regulatory teams.
Identifies customer trends and challenges/opportunities to develop alternatives supporting business and operational efficiency.
Supports process improvement initiatives involving inventory levels, suppliers, operational performance, cost control, profitability, and customer service.
Builds relationships with Supply Chain, Finance, Operations, Marketing, and Commercial stakeholders.
Communicates with customers regarding needs, questions, concerns, and equipment troubleshooting.
Manages cases involving reporting, backorders, complaints, and pricing; processes product complaint and incident reports.
Supports sales by analyzing account histories and coordinating internal resources to resolve customer needs.
Investigates and reports anomalies and discrepancies in point-of-sale systems, website ordering, and customer complaints.
Redirects customers to applicable in-house resources.
Supports post-sales issue resolution.

Requirements

What you’ll need

3-6 years of experience, preferred
High School Diploma, GED or equivalent work experience, preferred
Experience with MS Office Suite, preferred
Strong written and verbal communication skills, preferred
Strong attention to detail and organizational skills, preferred

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs