Senior Representative, Customer Service Operations

Cardinal Health

. Provide outstanding customer service and support improvements in operational execution to ensure service levels are achieved and exceeded .

Posted 10/20/2026full-timeRemote • Kentucky • United StatesSenior💰 $17 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities while effectively managing account activities and resolving issues. Proficient in process improvement initiatives and building relationships across various stakeholders to enhance operational performance.

Highest-signal resume keywords

Customer Service ExperienceOrder Fulfillment ManagementProblem ResolutionProcess ImprovementHealthcare Customer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order FulfillmentInvoicingProduct Change RequestsComplaint ManagementData Analysis

Soft Skills

Strong CommunicationMulti-taskingRelationship Building

Tools & Technologies

Point-of-Sale SystemsWebsite Ordering Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer FeedbackOperational PerformanceCost ControlProfitabilitySupply Chain

About the role

Key responsibilities & impact

Provide outstanding customer service and support improvements in operational execution to ensure service levels are achieved and exceeded
Manage customer account activity, including order fulfillment, backorders/substitutes, product change requests, new/lost business submissions, and customer questions/issues
Provide outsourced services relating to invoicing, reimbursement, and problem/dispute resolution
Collect and review customer feedback, complaints, recalls, and product returns
Identify customer trends and challenges/opportunities to develop alternatives and new customer opportunities
Support process improvement initiatives involving inventory levels, suppliers, operational performance, cost control, profitability, and customer service
Build relationships with Supply Chain, Finance, Operations, Marketing, and Commercial stakeholders
Communicate with customers regarding their needs, questions, and concerns
Manage cases involving reporting, backorders, complaints, and pricing; process product complaint and incident reports
Support sales by analyzing account histories and coordinating internal resources
Investigate and report anomalies and discrepancies in point-of-sale systems, website ordering, and customer complaints
Redirect customers to applicable in-house resources and support post-sales issue resolution

Requirements

What you’ll need

3-6 years of customer service experience, preferred
High School Diploma, GED or equivalent work experience, preferred
Ability to provide strong customer service while multi-tasking between phone calls and e-mail support
Experience within healthcare customer service a plus
Ability to work a Monday-Friday schedule anywhere between 8:00am-4:30pm CST

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs