Supervisor, Access and Patient Support

Cardinal Health

. Oversee daily operations for a patient access support contact center team of up to 15 team members .

Posted 11/9/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $68,500 - $97,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient access support teams and quality performance monitoring, with a strong focus on coaching, training, and implementing quality systems. Proficient in utilizing advanced computer skills and Microsoft Office tools to enhance operational efficiency and reporting.

Highest-signal resume keywords

Team ManagementQuality MonitoringMicrosoft Office ProficiencyPatient Support Programs ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality SystemsCall MonitoringAdverse Event ReportingStandard Operating ProceduresProgram Metrics CoordinationIT Solutions AssessmentTimecard ManagementInterviewingProcess Efficiencies ImplementationData Analysis

Soft Skills

CoachingMentoringPresentation SkillsTime ManagementCollaboration

Tools & Technologies

Microsoft WordMicrosoft TeamsMicrosoft OutlookMicrosoft PowerPointMicrosoft Excel

Industry Keywords

Patient Access SupportQuality Performance MonitoringRemote WorkProgram AdherenceBusiness Reviews

About the role

Key responsibilities & impact

Oversee daily operations for a patient access support contact center team of up to 15 team members
Oversee daily operations for a quality performance monitoring team of up to 8 team members
Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance
Apply quality systems and approaches, including Call & Case Monitoring, Adverse Event reporting, and Non-Conformance management
Create and maintain program-specific Standard Operating Procedures and work instructions
Coordinate and deliver weekly, monthly, and quarterly program metrics and dashboard reviews
Share program results with internal and external senior leaders
Coordinate and deliver special projects related to quality monitoring and recurring quality calibration meetings
Assess, test, solution, and approve program changes involving IT, platform upgrades, and business-rule modifications
Report CRM and productivity-impacting system issues in a timely manner
Manage employee timecards and standard HR responsibilities
Open job requisitions, conduct interviews, and provide personnel recommendations
Coordinate corrective action with senior leadership and Advice and Counsel Center
Monitor program adherence, quality, and attendance and address issues accordingly
Report non-conformances in a timely manner
Collaborate with supervisors and business partners to resolve complex program issues
Conduct recurring development-based one-on-ones focused on performance and goal setting
Manage time and prioritize responsibilities to meet deadlines
Maintain regular contact with clients and third-party partners
Contribute to quarterly business reviews for clients, virtually or in person
Implement process efficiencies to reduce manual work
Host recurring team meetings covering updates, process changes, SLAs/KPIs, QA, and trends
Collaborate across departments
Travel may be needed up to 25%

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience preferred
3-5 years of experience in related field of patient support programs preferred
Previous management experience preferred
Previous Quality monitoring experience preferred
Strong communication, presentation, and time management skills
Commitment to the continued development of oneself and team members
Advanced computer skills and proficiency in Microsoft Office, including Word, Teams, Outlook, PowerPoint, and preferred Excel capabilities including pivot tables, graphing, and basic formulas
All U.S. residents are eligible to apply
Dedicated, quiet, private, distraction-free remote work environment with high-speed internet
Secure, high-speed broadband internet connection; DSL, Cable, or Fiber; dial-up, satellite, Wi-Fi, and cellular connections are not acceptable
Download speed of 15 Mbps
Upload speed of 5 Mbps
Ping rate maximum of 30 ms
Hardwired connection to the router
Surge protector with network line protection for company-issued equipment
Flexibility to work Monday-Friday, 8:00am-5:00pm CST
Mandatory attendance for new-hire training from 8:00am-5:00pm CST during the first week

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Computer, technology and equipment needed to perform the job