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Cardinal Health

Supervisor, Customer Service Ops

Cardinal Health

. Coordinates and supervises the daily activities of operations or business support staff .

Posted 11/11/2026full-timeTaguig • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills in managing operations and business support staff, ensuring adherence to policies and effective communication with team members and customers.

Highest-signal resume keywords
Supervisory ExperienceCustomer Service ManagementPolicy AdministrationCommunication SkillsProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Good Communication Skills
Industry Keywords
BPOOperations ManagementHybrid Work SetupUS HoursEmployee Handbook Compliance

About the role

Key responsibilities & impact
  • Coordinates and supervises the daily activities of operations or business support staff
  • Administers and executes policies and procedures
  • Ensures employees operate within guidelines
  • Makes decisions with a direct impact on work unit operations and customers
  • Frequently interacts with subordinates, customers and peer groups at various management levels
  • Exchanges information and handles basic problem resolution

Requirements

What you’ll need
  • Internal: Open to CHIP employees (existing M1s, B4s, and P level)
  • Internal: Not under a prescriptive period for any disciplinary action stipulated in the Employee Handbook
  • Internal: Preferably POC from your team when direct Supervisor is out, but not required
  • Good communication skills
  • External: At least 2 years of coursework or SHS graduate
  • External: At least 2 years supervisory experience in a customer service account in a BPO set-up
  • Willing to work US hours and on a hybrid set-up in BGC

Benefits

Comp & perks
  • Inclusive workplace that values diversity of thought, experience and background
  • Equal Opportunity employment