Customer Experience Manager

Cardo Systems, Ltd

. Own customer experience project management from brief to delivery, ensuring launches, promotions, events, and company-wide initiatives are planned, staffed, and supported on time .

Posted 10/4/2026full-timeRa'anana • IsraelMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer experience project management, campaign execution, and cross-functional collaboration. Proficient in analyzing customer engagement metrics and managing integrated marketing initiatives across various channels.

Highest-signal resume keywords

Customer Experience ManagementCampaign ManagementData AnalysisCross-Functional CollaborationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementCRMMarketingIntegrated CampaignsSEOContent DevelopmentBudget ManagementPerformance TrackingLifecycle MarketingDigital Marketing

Soft Skills

Excellent CommunicationHighly OrganizedCreative ThinkingTeam CollaborationProblem Solving

Tools & Technologies

Email Marketing PlatformsSocial Media Management ToolsAnalytics SoftwareProject Management SoftwareContent Management Systems

Industry Keywords

Consumer ElectronicsMobile AppsSubscription BusinessesPowersportsOutdoor ProductsLifestyle BrandsInternational DistributionCustomer-Facing ProgramsEngagement InitiativesOutdoor Activities

About the role

Key responsibilities & impact

Own customer experience project management from brief to delivery, ensuring launches, promotions, events, and company-wide initiatives are planned, staffed, and supported on time
Plan and execute integrated customer-facing campaigns across digital, social, content, PR, community, retail, partner, and lifecycle channels
Work alongside the CRM and Lifecycle Manager to deliver customer journeys across launches, campaigns, communications, events, partnerships, and customer-facing experiences for ORV and Cardo Ride
Develop newsletter concepts and drafts and coordinate distribution
Coordinate with Studio, Social Media, PR agencies, vendors, and partners to deliver assets, media activities, shipments, and partner execution
Maintain and repurpose photo, video, and customer-facing assets for dealers, distributors, Amazon, paid media, retail, and other key channels
Support product web pages, SEO/GEO requirements, POP, promotions, product education, and market activations
Manage production timelines, budgets, purchase orders, invoices, and cross-functional execution
Manage and develop selected Cardo Ride in-app business features, such as Challenges, supporting engagement, retention, and subscriber growth
Track customer engagement, campaign performance, and initiative results and recommend improvements

Requirements

What you’ll need

At least 5 years of experience in customer experience, customer engagement, growth, CRM, marketing, campaign management, or a related role
Highly organized and able to manage multiple projects simultaneously
Data-driven and comfortable analyzing customer engagement and campaign performance
Excellent communication skills and ability to work across teams and functions
Experience planning and delivering customer-facing programs, launches, campaigns, communications, and engagement initiatives across multiple channels
Fluent in English, both written and spoken
Passion for creativity, technology, outdoor products, and customer engagement
Experience in consumer electronics, mobile apps, or subscription businesses is a strong plus
Experience in powersports, ORV, outdoor, or lifestyle brands is a strong plus
Experience working with international distributors and partners is a strong plus
Experience collaborating with lifecycle marketing, CRM, or customer engagement teams and platforms is a strong plus
Personal interest in motorcycles, off-road vehicles, or outdoor activities is a strong plus

Benefits

Comp & perks

Equal opportunity employer
Diversity-valuing workplace
No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status