Cardo Systems, Ltd

Customer Support

• Own customer experience project management from brief to delivery, ensuring launches, promotions, events, and company-wide initiatives are planned, staffed, and supported on time
• Plan and execute integrated customer-facing campaigns across digital, social, content, PR, community, retail, partner, and lifecycle channels
• Work alongside the CRM and Lifecycle Manager to deliver customer journeys across launches, campaigns, communications, events, partnerships, and customer-facing experiences for ORV and Cardo Ride
• Develop newsletter concepts and drafts and coordinate distribution
• Coordinate with Studio, Social Media, PR agencies, vendors, and partners to deliver assets, media activities, shipments, and partner execution
• Maintain and repurpose photo, video, and customer-facing assets for dealers, distributors, Amazon, paid media, retail, and other key channels
• Support product web pages, SEO/GEO requirements, POP, promotions, product education, and market activations
• Manage production timelines, budgets, purchase orders, invoices, and cross-functional execution
• Manage and develop selected Cardo Ride in-app business features, such as Challenges, supporting engagement, retention, and subscriber growth
• Track customer engagement, campaign performance, and initiative results and recommend improvements

Customer Experience Manager