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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in relationship management and customer service within the context of pregnancy center and mobile medical ministry operations. Proficient in communication, project management, and outreach strategies to support affiliate networks effectively.
Highest-signal resume keywords
Experience In Pregnancy Center MinistryExcellent Customer Service SkillsStrong Oral And Interpersonal Communication SkillsStrong Organizational And Project Management SkillsProficiency With Microsoft Word, Excel, And PowerPoint
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mobile Medical Unit OperationsSales And Marketing SkillsAnalytical SkillsContent DevelopmentTroubleshooting Technical Issues
Soft Skills
Problem ResolutionPublic SpeakingInterpersonal CommunicationAbility To Work IndependentlyCultural Competence
Tools & Technologies
Google Suite ApplicationsHubSpotCloud-Based Databases
Certifications & Qualifications
Nonprofit Leadership CertificationMaster's Degree
Industry Keywords
Pro-Life PositionChristian EncouragementMobile Ministry Best PracticesAffiliate NetworkCare Net Statement Of Faith
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Serve as the primary relationship contact for assigned affiliate pregnancy centers and ministries operating mobile medical units
- Develop and maintain relationships with affiliate executive directors, mobile managers, staff, and ministry contacts
- Maintain proactive communication through telephone, email, virtual meetings, and other channels
- Understand affiliate needs, provide support, share resources, and assist with mobile ministry questions
- Provide affiliate customer care, answer questions, and help resolve concerns
- Provide Christian encouragement and prayer support
- Facilitate shared learning among mobile ministry affiliates, including leading monthly ICU Mobile Fleet Meetings
- Provide guidance on mobile unit operations, outreach strategies, and mobile ministry best practices
- Assist with scheduling, locations, church and community outreach, mobile workflow, client services, and other mobile ministry operations
- Identify operational needs and practical solutions for effective and sustainable outreach
- Liaise between affiliates and ICU Mobile/Care Net teams
- Coordinate technical, logistical, educational, and operational assistance
- Track affiliate concerns through resolution and maintain communication
- Identify recurring questions and challenges and communicate them to the Director of Mobile Operations
- Assist with educational resource content and systems management, including portal articles, webinars, Bookstore resources, and Care Net University courses
- Perform assigned duties at Care Net National Conference and ICU Mobile Annual Conference
- Participate in assigned events, meetings, speaking engagements, and representative activities
- Assist with affiliate training events and conferences
- Assist in developing ICU Mobile progress reports
- Support special projects
- Maintain affiliate contact records in HubSpot
- Identify trends, challenges, and opportunities across affiliate programs
- Provide leadership feedback to strengthen and expand the affiliate network
- Gather stories and testimonials of lives impacted through mobile outreach
Requirements
What you’ll need- Experience in pregnancy center and/or mobile medical ministry
- Excellent customer service skills, including an ability to resolve problems and satisfy those with complaints
- Strong sales and marketing skills
- Strong oral and interpersonal communication skills, including public speaking and on-camera presentations
- Strong written communication and editing skills
- Strong analytical skills
- Familiarity with Google Suite applications
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Strong organizational and project management skills
- Strong technical skills and ability to learn new applications and troubleshoot
- Ability to balance multiple responsibilities in a fast-paced environment
- Ability to work independently with minimal direction
- Ability to work with diverse cultures, Christian denominations, backgrounds, and traditions
- Ability to travel periodically, including to the Care Net National Conference and ICU Mobile Annual Conference
- Four years of college or equivalent years of pregnancy center leadership experience
- Committed Christian with a personal relationship with Jesus Christ as Lord and Savior
- Commitment to the pro-life position and related sexual purity/health issues
- Agreement to uphold Care Net’s Statement of Faith, Vision/Mission, Core Values, and Employee Conduct Policy
- Preferred: five years of experience in customer service, content development, office administration, management, pregnancy center ministry, or related field
- Preferred: experience with cloud-based databases and data entry
- Preferred: Master's Degree or nonprofit leadership certification
- Preferred: basic understanding of mobile medical unit operations