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Document Specialist
Care the Wright Way. Review and facilitate provider requests for processing and scheduling of patient orders, testing and referrals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and the ability to manage patient orders, testing, and referrals efficiently while ensuring compliance with HIPAA policies. Communicates effectively with patients and healthcare providers to address urgent needs and maintain continuity of care.
Highest-signal resume keywords
Healthcare ExperiencePatient CommunicationHIPAA ComplianceOrganizational SkillsEOS® Model Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Document IdentificationOrder ProcessingReferral ManagementPatient SchedulingTest Coordination
Soft Skills
ProfessionalismMission-Oriented MindsetProblem-Solving
Tools & Technologies
Medent
Industry Keywords
Patient CareHealthcare AdministrationPhysician Office PracticePatient PrivacyContinuity of Care
About the role
Key responsibilities & impact- Review and facilitate provider requests for processing and scheduling of patient orders, testing and referrals
- Follow up and resolve outstanding tests, orders and referrals to assure timely and accurate scheduling, processing and availability of results for providers
- Communicate with patients, staff, and outside facilities via telephone, mail, patient portal, and other methods
- Manage outstanding tasks in an organized manner
- Complete work functions timely and efficiently
- Follow up with patients and facilities regarding urgent patient needs and continuity of timely patient care
- Identify and report unmet urgent patient needs
- Follow up with providers and/or practice manager on outstanding documents preventing processing of tests, orders, or referrals
- Respond to patient and provider needs and process requests accurately and promptly
- Link documents accurately and promptly to patient charts for provider information
- Work closely with the clinic medical director, physicians, nurses, care manager, medical records, and other providers
- Perform other duties as assigned
Requirements
What you’ll need- Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
- Buy in and experience working in the EOS® model (strongly preferred)
- Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
- Minimum of a high school diploma or equivalent
- Previous experience in healthcare (2-5 years)
- Demonstrated appropriate knowledge of/for identifying medical documents (labs, tests, x rays, etc.)
- Experience in a physician office practice setting preferred
- Medent experience a plus
- HIPAA policies regarding privacy and security of patient health information must be exercised at all times
Benefits
Comp & perks- Option to work from home with participation in customer/community services activities as needed