Care the Wright Way

Document Specialist

• Review and facilitate provider requests for processing and scheduling of patient orders, testing and referrals
• Follow up and resolve outstanding tests, orders and referrals to assure timely and accurate scheduling, processing and availability of results for providers
• Communicate with patients, staff, and outside facilities via telephone, mail, patient portal, and other methods
• Manage outstanding tasks in an organized manner
• Complete work functions timely and efficiently
• Follow up with patients and facilities regarding urgent patient needs and continuity of timely patient care
• Identify and report unmet urgent patient needs
• Follow up with providers and/or practice manager on outstanding documents preventing processing of tests, orders, or referrals
• Respond to patient and provider needs and process requests accurately and promptly
• Link documents accurately and promptly to patient charts for provider information
• Work closely with the clinic medical director, physicians, nurses, care manager, medical records, and other providers
• Perform other duties as assigned

Clerk

• Scan and close consultation reports, lab reports from non-interfaced labs, imaging studies from outside facilities, and other necessary items
• Perform data entry of non-interfaced lab data and other data as necessary
• Reconcile results, consultations, and studies with previously created orders
• Follow clinic procedures and policies for unfulfilled labs, imaging studies, consultations, and procedures
• Maintain communication with administrative staff, residents, and attending physicians
• Complete internal communications according to clinic policy and procedure
• Scan labs, x-rays, H&Ps, ER records, consult letters, and internal documents
• Attach results to orders, close referrals, and route documents to physicians and/or NP/PA
• Attach labs to correct orders and digitally input lab values into trackable fields
• List and address open labs according to WCPC policies and procedures
• List incomplete consultations, imaging studies, and other directed items
• Verify open/incomplete studies through contact with patients, facilities, or referring physicians
• Route reports to primary care providers
• Request medical records from outside facilities in accordance with HIPAA and 42 CFR Part 2
• Perform other duties as assigned

Document Specialist

Clerk, Health Information Management Scanning