Director, Community Strategy – Operations

CARE

. Own the design, implementation, and evolution of Community Engagement operating systems and execution frameworks, goals, and milestones .

Posted 10/30/2026full-timeRemote • United StatesLead💰 $140,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic planning, community engagement, and cross-functional integration, with a strong focus on performance management and operational excellence. Proficient in stakeholder management and the development of scalable operating systems to enhance execution and accountability.

Highest-signal resume keywords

Strategic PlanningStakeholder ManagementPerformance ManagementProcess MappingCross-Functional Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementBusiness OperationsKPI DesignDashboard InterpretationChange ManagementProcess DesignCommunity HealthHealth EquityClinical ResearchOperational Improvement

Soft Skills

Analytical SkillsLeadership Through InfluenceCommunicationCollaborationDecision-Making

Tools & Technologies

Microsoft SuitePower BITableauMS ProjectSmartsheetClickUpMonday.comAsana

Certifications & Qualifications

MBAMPHMHAPMP

Industry Keywords

Public HealthHealthcare ConsultingGlobal Health OperationsCommunity-Based ProgramsMulti-Country Clinical Research

Tech Stack

Tools & technologies

PMPTableau

About the role

Key responsibilities & impact

Own the design, implementation, and evolution of Community Engagement operating systems and execution frameworks, goals, and milestones
Support annual and quarterly planning, resource allocation, budget inputs, and portfolio and strategy prioritization
Lead cross-functional integration across Community Engagement and partner functions, aligning priorities, owners, timelines, risks, decisions, and handoffs
Strengthen community partnership strategy and field enablement through partnership models, partner prioritization, field playbooks, event-readiness tools, escalation pathways, and scalable community activation practices
Lead scalable governance and performance-management systems for priority workstreams
Establish and monitor performance targets for strategic Community Engagement initiatives and recommend corrective actions
Design and improve operating processes, playbooks, roles-and-responsibilities models, workflows, implementation plans, and change-management materials
Prepare content for leadership meetings, business reviews, decision forums, operating reviews, and strategic planning sessions
Support cross-functional program design, relaunch efforts, market expansion, staffing models, partner activation models, and technology adoption
Facilitate recurring operating reviews and track decisions, risks, dependencies, and action items to completion
Translate performance data, qualitative field feedback, and stakeholder input into recommendations and practical action plans
Partner with analytics and reporting teams to improve visibility into partnership pipeline, event execution, participant experience, screening outcomes, staffing, quality, and team performance
Identify process breakdowns, recurring risks, and operational bottlenecks; lead improvement efforts to address root causes
Contribute to system, workflow, and change-management efforts that improve clarity, accountability, communication, and execution
Serve as a central integrator across Community Engagement, Study Operations, Logistics, Quality, Technology, Finance, People Operations, and other partner teams

Requirements

What you’ll need

Strong strategic planning, PMO, business operations, or management consulting experience in complex, matrixed environments
Ability to act as a central integrator across functions, ensuring alignment, follow-through, and clear decision-making on shared priorities
Strong public health, healthcare, clinical research, community health, health equity, or field-based program judgment
Experience preparing executive presentations, briefing materials, operating reviews, business cases, and decision support for senior leaders
Strong stakeholder management skills across executive leaders, operations teams, community-facing teams, external partners, and enabling functions
Demonstrated experience with process mapping, playbook development, governance cadences, escalation routines, and accountability structures that improve execution
Strong analytical skills, including KPI design, dashboard interpretation, funnel analysis, and translation of findings into practical action plans
Comfort coordinating multiple workstreams simultaneously, including budgets, timelines, staffing, resourcing, risks, decisions, and dependencies
Ability to build scalable operating systems, including workflows, templates, role clarity, reporting cadences, and performance-management routines
Ability to lead through influence, not just authority, in fast-moving environments where roles, workflows, and priorities may need to be clarified or redesigned
Fluency with Microsoft Suite, Business Intelligence platforms such as Power BI or Tableau, and project/reporting platforms such as MS Project, Smartsheet, ClickUp, Monday.com, Asana, or similar tools required
Comfort building agentic AI workflows
8+ years in strategy, operations, program management, business transformation, healthcare consulting, global health operations, public health, clinical research operations, or related leadership roles
Success leading complex cross-functional initiatives with measurable operational outcomes
Valid passport and ability to travel
Preferred: MBA, MPH, MHA, or related advanced degree; PMP or similar certification; and experience with partnership development, change management, process design, market expansion, health equity initiatives, community-based programs, or multi-country clinical research environments
Must be able to perform 100% of work in a remote office environment
Must be able to travel internationally up to 30%
Care Access is unable to sponsor work visas at this time

Benefits

Comp & perks

Paid Time Off (PTO) and Company Paid Holidays
100% Employer paid medical, dental, and vision insurance plan options
Health Savings Account and Flexible Spending Accounts
Bi-weekly HSA employer contribution
Company paid Short-Term Disability and Long-Term Disability
401(k) Retirement Plan, with Company Match