Director, Engineering – AI Patient Engagement Platform

CARE

. Lead the engineering organization building the AI Patient Engagement Agent .

Posted 10/9/2026full-timeBoston • Massachusetts • United StatesLead💰 $180,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading engineering teams, managing complex AI-driven projects, and ensuring scalable cloud architecture while fostering a high-accountability culture. Proficient in Agile methodologies and capable of translating technical strategies to diverse stakeholders.

Highest-signal resume keywords

Manager Of ManagersScalable Cloud ArchitectureAgile/Scrum MethodologiesConversational SystemsHealthTech Experience

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringWorkflow AutomationAPI-First SaaS PlatformsData-Intensive ProductsTechnical Design ReviewsCI/CD PracticesEvent-Driven SystemsSprint PlanningAutomation WorkflowsTelephony Infrastructure

Soft Skills

CoachingMentoringCommunicationLeadershipTeam Management

Certifications & Qualifications

BA DegreeBS Degree

Industry Keywords

HealthTechBiotechClinical TrialsLife SciencesData Privacy

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the engineering organization building the AI Patient Engagement Agent
Build configurable, script-driven conversational workflows customized for diverse clinical trials and patient needs
Engineer a resilient logistics and orchestration engine handling safe-call windows, time zones, call-center hours, outcome tracking, and adaptive retry policies
Own execution of the AI Patient Engagement engineering roadmap
Partner with Product and Design to translate trial protocols into AI interaction workflows
Participate in architectural design reviews for real-time voice, messaging, workflow orchestration, and data pipeline engines
Ensure a resilient, highly available, scalable platform without technical debt
Manage team capacity, resource allocation, technical debt, and sprint delivery
Refine Agile ceremonies and CI/CD practices
Manage, mentor, and grow Engineering Managers and Tech Leads
Conduct 1-on-1s, build career growth trajectories, and recruit engineering talent
Foster an inclusive, high-accountability engineering culture
Serve as technical point of contact across departments and communicate technical concepts to executive leadership and non-technical partners
Automate standardized patient interactions, recruitment, appointment management, and prescreening outreach at global scale

Requirements

What you’ll need

Proven experience as a “manager of managers,” directly leading, coaching, and developing Engineering Managers and Technical Leads
Strong background in scalable cloud architecture, event-driven systems, API-first SaaS platforms, or workflow automation engines
Demonstrated ability to own and ship complex, data-intensive, or automation-heavy products on time
Deep proficiency in Agile/Scrum methodologies, sprint planning, and modern CI/CD practices
Active engagement in technical design reviews to guarantee platform durability, security, and scalability
Exceptional ability to articulate technical strategies, risks, and trade-offs to non-technical stakeholders and leadership
BA or BS degree from college or university
7+ years of software engineering experience
At least 3+ years successfully managing engineering teams
Experience or strong interest in conversational systems, telephony infrastructure (voice/SMS integrations), or AI/automation workflows
Prior experience working within HealthTech, Biotech, Clinical Trials, Life Sciences, or another highly regulated domain with strict data privacy requirements is preferred
Must be able to work one day per week in the Boston office
Care Access is unable to sponsor work visas at this time

Benefits

Comp & perks

Paid Time Off (PTO) and Company Paid Holidays
100% Employer paid medical, dental, and vision insurance plan options
Health Savings Account and Flexible Spending Accounts
Bi-weekly HSA employer contribution
Company paid Short-Term Disability and Long-Term Disability
401(k) Retirement Plan, with Company Match
Occasional planned travel may be required as part of the role