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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex, cross-functional programs within regulated healthcare environments, translating clinical and operational needs into scalable workflows and functional requirements. Proven ability to influence stakeholders and drive accountability through matrixed leadership while ensuring compliance with healthcare quality and regulatory standards.
Highest-signal resume keywords
Clinical Research OperationsHealthcare Quality ManagementProgram ManagementGCP ComplianceStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process DesignSOP DevelopmentWorkflow SpecificationRoot Cause AnalysisQuantitative Analysis
Soft Skills
Influencing StakeholdersCoachingProblem-SolvingDecision FacilitationAccountability
Tools & Technologies
ClickUpWork-Management Platforms
Industry Keywords
Regulated HealthcareClinical OperationsPatient SafetyAccreditationChange Management
Tech Stack
Tools & technologiesGoogle Cloud Platform
About the role
Key responsibilities & impact- Lead planning, execution, and integrated governance for assigned Future of Medicine initiatives across Clinical Conduct, Quality, Technology, and Operations
- Translate clinical, operational, quality, and program needs into scalable workflows, business and functional requirements, acceptance and readiness criteria, controls, SOPs, training, and operational guidance
- Partner with technical teams on feasibility, dependencies, testing, and implementation
- Lead readiness, change planning, role-based training, stakeholder engagement, launch execution, and post-launch reinforcement
- Develop decision-ready updates and recommendations for leaders; align matrixed stakeholders, facilitate decisions, drive action closure, and maintain visibility into performance, tradeoffs, risks, dependencies, and next steps
- Define and monitor measures for delivery, readiness, adoption, workflow quality, compliance, and participant and staff experience
- Use qualitative and quantitative results, root cause analysis, and relevant external developments to prioritize and sustain improvements
- Partner with Clinical and Quality leaders to translate healthcare quality, regulatory, accreditation, GCP, and patient-safety requirements into workflows, controls, training, and readiness criteria
- Monitor scientific, methodological, regulatory, and operational developments and translate applicable changes into program processes, requirements, training, or guidance
- Provide coaching, establish clear work expectations, and drive accountability through matrixed program leadership without formal people-management responsibility
Requirements
What you’ll need- Bachelor's degree in a healthcare-related field or equivalent combination of education and relevant experience
- Minimum of 7 years of progressively responsible experience in clinical research, clinical operations, healthcare quality, clinical technology, program management, or related regulated healthcare operations
- Demonstrated experience leading complex, cross-functional programs in regulated healthcare or clinical operations from strategy through implementation and sustained adoption
- Experience designing scalable processes and developing high-quality SOPs, process flows, training, job aids, and guidance
- Experience translating business, clinical, and operational needs into functional requirements, workflow specifications, acceptance criteria, and implementation plans, in partnership with technical teams
- Proven ability to influence senior stakeholders, align matrixed teams, facilitate decisions, and translate strategy into executable work
- Sound judgment in ambiguous, high-pressure environments, including appropriate risk and resource escalation
- Experience coaching cross-functional contributors, setting clear expectations, and driving accountability through shared or matrixed leadership
- Strong analytical and problem-solving skills, including root cause analysis and use of qualitative and quantitative data
- Familiarity with GCP and regulated clinical research or healthcare environments preferred
- Experience leading adoption of technology-enabled workflows and using work-management platforms such as ClickUp or comparable tools preferred
- Direct experience supporting clinical research operations or clinical trial delivery preferred
- Must be able to perform 100% of work in a remote office environment
- Care Access is unable to sponsor work visas at this time
Benefits
Comp & perks- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
