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Customer Support & Success Specialist
Career Hire5. Handle consumer-side questions and issues through the website chatbot .
About the role
Key responsibilities & impact- Handle consumer-side questions and issues through the website chatbot
- Investigate reports of incorrect information or functionality
- Clean records, check data quality, validate information, and help pull reports
- Respond to enterprise customer requests
- Transition into customer success and join customer calls to clarify customer needs
- Check payment status and reconcile invoices
- Explore compensation data to identify trends and changes over time
- Investigate notable findings and create clear reports, charts, and insights for customers
- Work through unfamiliar requests independently
- Check data and AI-tool outputs rather than relying on the first answer
Requirements
What you’ll need- Fluent spoken English
- Confidence communicating directly with U.S.-based customers
- Hands-on, day-to-day experience using AI tools such as Claude or ChatGPT
- Comfort iterating with AI tools, reviewing their outputs, and using MCPs or plugins in practical workflows
- Analytical mindset and comfort thinking in numbers
- Ability to reason through data and questions; previous data experience is useful but transferable reasoning ability is acceptable
- Ability to work through ambiguity, take ownership, and move work forward independently
- Availability to cover customer needs across U.S. Pacific time zones
- Preferred: experience with compensation data, HR, People Operations, or compensation specialist work
- Preferred: experience with reporting, data cleaning or validation, customer support, account support, or invoice reconciliation
- Candidates must be seeking a long-term commitment and must not plan to combine several jobs
Benefits
Comp & perks- Full-time job, 8 hours per day, Monday-Friday
- Fully remote work
- Long-term stability and commitment
- Opportunity to gain valuable experience by learning from innovators Zuhayeer Musa and Zaheer Mohiuddin
- Possibility to grow
- Quick selection process
- Salary paid in USD