Learning and Development Program Manager

CareerJoy

. Manage the full delivery lifecycle from kickoff, setup, and participant onboarding through workshop execution, coaching streams, assessment debriefs, and structured follow-through .

Posted 10/7/2026full-timeOttawa • CanadaMid-LevelSenior💰 CA$70,000 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full delivery lifecycle of blended learning programs, including virtual and in-person workshops, coaching streams, and psychometric assessments. Proficient in building high-trust relationships with clients and stakeholders while utilizing tools like Microsoft 365 and HubSpot for effective program management.

Highest-signal resume keywords

Program/Project ManagementBlended Learning DeliveryClient Relationship ManagementMicrosoft 365 ProficiencyFluency in English and French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementEvent PlanningWorkshop FacilitationAssessment AdministrationData SynthesisProject SchedulingLogistics CoordinationFeedback AggregationTechnology TroubleshootingContent Development

Soft Skills

Relationship BuildingProblem SolvingCollaborationCommunicationCoaching

Tools & Technologies

Microsoft TeamsZoomHubSpotPandaDocAsanaEQ-i 2.0DiSC360 Surveys

Industry Keywords

Professional ServicesCorporate L&DLeadership DevelopmentService Delivery Coordination

About the role

Key responsibilities & impact

Manage the full delivery lifecycle from kickoff, setup, and participant onboarding through workshop execution, coaching streams, assessment debriefs, and structured follow-through
Serve as the primary contact for assigned client partnerships and conduct regular check-ins during and after engagements
Monitor delivery against client goals and synthesize outcome data, participant growth stories, and impact metrics for executive account reviews
Lead tailored initiatives from discovery to completion, coordinating requirements, content development, dependencies, risks, and handoffs
Build work-back schedules and coordinate materials, invitations, logistics, and delivery activities
Anticipate operational bottlenecks and resolve scheduling, technology, or participant issues
Administer assessment tools including EQ-i 2.0, DiSC, and 360 surveys
Coordinate assessment debriefs and guide participants through learning portals
Direct virtual and on-site workshop and coaching event production using Microsoft Teams and Zoom
Set up events, breakout rooms, facilitator preparation, and live technology troubleshooting
Capture and aggregate feedback from surveys, coach observations, and debriefs to improve content, workflows, and experiences
Maintain CRM and program records in HubSpot, PandaDoc, and project platforms
Enhance templates, quality controls, and Microsoft 365/Teams workflows using frontline insights
Guide facilitators, coaches, and support staff through collaborative coordination

Requirements

What you’ll need

4+ years of relevant experience in program/project management, service delivery coordination, or event planning in professional services, corporate L&D, or leadership development
Experience delivering blended learning programs combining virtual/in-person workshops, coaching streams, and psychometric assessments
Ability to manage high-level project schedules and client progress meetings alongside tactical coordination during peak volumes
Proven ability to build and sustain high-trust relationships with HR leaders, corporate partners, and public sector executives
Proficiency with M365, Microsoft Teams, Zoom, HubSpot or equivalent CRM, Asana, and survey/assessment tools
Full professional fluency in English and French, written and spoken, preferred
Proximity to Ottawa preferred to support hybrid operations, local partner engagements, and occasional on-site workshops

Benefits

Comp & perks

Hybrid working model
Technology hardware
Health and wellness benefits
Vacation
Professional growth through exposure to HR services, executive development, and business operations
Supportive environment