National Workforce Program Integrity Specialist

CareerTeam

. Deploy remotely or on-site to assigned projects when performance, QA results, staffing levels, or contract deliverables are at risk .

Posted 9/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in workforce development operations, quality assurance, and compliance, with a strong ability to analyze performance data and implement corrective action plans. Proficient in designing and delivering training for adult learners while effectively managing project transitions and stabilization efforts.

Highest-signal resume keywords

Workforce Development OperationsQuality AssuranceWIOA ComplianceData AnalysisTraining Design and Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Eligibility ProcessingEnrollment ProcessingCase ManagementCorrective Action PlanningFile AuditsRoot-Cause AnalysisPerformance MonitoringSOP DevelopmentData EntryService Documentation

Soft Skills

Analytical SkillsCommunication SkillsRelationship ManagementCoaching SkillsProblem-Solving Skills

Tools & Technologies

Microsoft OfficeCase-Management SystemsQA Reporting SystemsCalJOBSWorkInTexas

Industry Keywords

Public Workforce FundingService Approval StandardsCompliance ExposureProject StabilizationAdult Learning

About the role

Key responsibilities & impact

Deploy remotely or on-site to assigned projects when performance, QA results, staffing levels, or contract deliverables are at risk
Assess operations, backlogs, and compliance exposure
Perform eligibility and enrollment processing, case file documentation, service-submission preparation, state workforce system data entry, and corrections
Reprioritize workloads, clear backlogs, reassign caseload tasks, tighten approval workflows, and establish interim procedures
Build and execute stabilization plans with goals, timelines, owners, and exit criteria
Provide status updates to the Senior Director of Performance and Tech Innovation and Workforce Services leadership
Coach project directors, supervisors, and frontline staff
Transition responsibilities back to local staff with documented procedures, trained owners, and follow-up checkpoints
Partner with Corporate QA and Operations to align quality standards and translate QA findings into corrective action
Conduct file reviews, pre-audit and pre-monitoring reviews, and risk assessments
Analyze QA, monitoring, and performance data to identify errors, root causes, and bottlenecks
Develop and track corrective action plans and validate sustained improvement
Contribute QA and integrity measures to project scorecards and dashboards
Prepare monthly reporting on quality results, stabilization status, training delivered, and outstanding risks
Design and deliver job-specific training and technical assistance
Support project start-ups and transitions with readiness reviews, staff training, and 30-, 60-, and 90-day monitoring
Build and update SOPs, desk guides, checklists, and job aids
Advise project leadership on WIOA and related workforce guidance and recommend process, tool, and training updates

Requirements

What you’ll need

Bachelor's degree or higher in Business Administration, Public Administration, Social Services, or a related field, or an equivalent combination of education and experience
3–5+ years of experience in workforce development operations, with a strong background in quality assurance, compliance, program monitoring, or audit
Hands-on experience performing frontline or supervisory workforce program work, including eligibility, enrollment, case management, service approvals, or data entry
Working knowledge of WIOA and other public workforce funding streams, eligibility requirements, and service documentation standards
Experience conducting file audits, root-cause analysis, and corrective action planning
Experience stabilizing or turning around under-performing teams, programs, or processes
Experience designing and delivering training for adult learners
Strong analytical skills for identifying trends and systemic issues in QA and performance data
Excellent communication and relationship skills
Advanced proficiency in Microsoft Office and case-management or QA reporting systems
Experience with state workforce management systems such as CalJOBS, WorkInTexas, or comparable systems strongly preferred
Willingness and ability to travel frequently to project sites across the country
Ability to work across applicable business hours based on organizational and project needs
Successful completion of a background check

Benefits

Comp & perks

Healthcare
Dental
Vision
Retirement savings
Paid time off
Paid holidays
Professional development opportunities