CareerTeam

QA Engineer

• Ensure expense submissions from Career Advisors comply with Federal WIOA, local, state, and corporate policies
• Manage grant funds and maintain records to keep grants within budget with no disallowed costs
• Provide financial compliance guidance and participant reporting in collaboration with Career Advisors, the Project Director, and the Workforce Board
• Ensure participant expenditures are entered and processed timely in accordance with policies and WIOA budgets
• Manage and monitor project participant financials and update reimbursement status for project grants
• Support teams across four counties with monthly project invoices, supporting documentation, and quality review
• Complete written forms and reports accurately and timely
• Support audit deliverables and program audit requests
• Provide administrative support to teams and programs
• Support growth and program development
• Perform other duties and projects as needed
• Report directly to the Project Director

Quality Assurance Specialist

Program Specialist

• Deploy remotely or on-site to assigned projects when performance, QA results, staffing levels, or contract deliverables are at risk
• Assess operations, backlogs, and compliance exposure
• Perform eligibility and enrollment processing, case file documentation, service-submission preparation, state workforce system data entry, and corrections
• Reprioritize workloads, clear backlogs, reassign caseload tasks, tighten approval workflows, and establish interim procedures
• Build and execute stabilization plans with goals, timelines, owners, and exit criteria
• Provide status updates to the Senior Director of Performance and Tech Innovation and Workforce Services leadership
• Coach project directors, supervisors, and frontline staff
• Transition responsibilities back to local staff with documented procedures, trained owners, and follow-up checkpoints
• Partner with Corporate QA and Operations to align quality standards and translate QA findings into corrective action
• Conduct file reviews, pre-audit and pre-monitoring reviews, and risk assessments
• Analyze QA, monitoring, and performance data to identify errors, root causes, and bottlenecks
• Develop and track corrective action plans and validate sustained improvement
• Contribute QA and integrity measures to project scorecards and dashboards
• Prepare monthly reporting on quality results, stabilization status, training delivered, and outstanding risks
• Design and deliver job-specific training and technical assistance
• Support project start-ups and transitions with readiness reviews, staff training, and 30-, 60-, and 90-day monitoring
• Build and update SOPs, desk guides, checklists, and job aids
• Advise project leadership on WIOA and related workforce guidance and recommend process, tool, and training updates

National Workforce Program Integrity Specialist

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies
• Monitor data entered into State Systems and other participant management systems for accuracy and timeliness
• Identify deficiencies and trends, document findings, and recommend corrective action
• Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs
• Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff
• Maintain and update multiple spreadsheets and reporting tools daily
• Monitor quality assurance reports and dashboards and alert the Quality Assurance Manager of discrepancies
• Assist with preparation for and response to program monitoring and audits
• Support development and continuous improvement of policies, procedures, and quality management practices
• Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff
• Maintain up-to-date knowledge of standard operating procedures and contract and TEGL updates
• Review incoming invoices, payment requisitions, and ACH requests for accuracy, authorization, and complete documentation
• Process weekly billing by preparing detailed payment spreadsheets and submitting them for approval and payment
• Identify missing information, duplicate entries, or mathematical discrepancies and collaborate with operations, project managers, and fiscal teams to resolve variances
• Maintain accuracy and confidentiality when handling participant information
• Perform other duties and projects as needed

Quality Assurance Supervisor

Director

• Partner directly with state leaders and local workforce boards to perform deep-dive process autopsies
• Dissect current workflows, identify bottlenecks and outdated processes, and architect improved service models
• Act as the primary technology translator between customer needs and Career Team's system
• Help customers configure and launch tools that address daily workforce-service challenges
• Translate workforce directives, including referral processes, case management, programmatic financial tracking, and labor exchange requirements, into technical process flows in Career Edge
• Guide workforce boards in mastering new tools to improve outcomes for job seekers and communities
• Spend moderate time on-site with state and local customers during active implementations

Quality Assurance Specialist

National Workforce Program Integrity Specialist

Quality Assurance Supervisor

Director of Workforce Transformation