Quality Assurance Supervisor

CareerTeam

. Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality assurance and compliance with WIOA, TANF, and SNAP regulations, alongside strong analytical and organizational skills. Proficient in data management and reporting, with a focus on accuracy and confidentiality in handling participant information.

Highest-signal resume keywords

WIOA ComplianceTANF ExperienceQuality Assurance MonitoringMS Excel ProficiencyAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceCase ManagementData AnalysisCompliance MonitoringSpreadsheet Management

Soft Skills

Attention to DetailOrganizational SkillsInterpersonal CommunicationCritical ThinkingResearch Skills

Tools & Technologies

Google DriveParticipant Management SystemsReporting ToolsSpecialized Databases

Industry Keywords

WIOATANFSNAPEligibilityProgram Monitoring

About the role

Key responsibilities & impact

Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies
Monitor data entered into State Systems and other participant management systems for accuracy and timeliness
Identify deficiencies and trends, document findings, and recommend corrective action
Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs
Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff
Maintain and update multiple spreadsheets and reporting tools daily
Monitor quality assurance reports and dashboards and alert the Quality Assurance Manager of discrepancies
Assist with preparation for and response to program monitoring and audits
Support development and continuous improvement of policies, procedures, and quality management practices
Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff
Maintain up-to-date knowledge of standard operating procedures and contract and TEGL updates
Review incoming invoices, payment requisitions, and ACH requests for accuracy, authorization, and complete documentation
Process weekly billing by preparing detailed payment spreadsheets and submitting them for approval and payment
Identify missing information, duplicate entries, or mathematical discrepancies and collaborate with operations, project managers, and fiscal teams to resolve variances
Maintain accuracy and confidentiality when handling participant information
Perform other duties and projects as needed

Requirements

What you’ll need

Bachelor's degree or equivalent workforce experience
WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility a must
Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
Must be computer literate with strong MS Excel skills, Google Drive experience and the ability to learn specialized databases and software systems
Excellent interpersonal and communication skills, both oral and written
A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality
Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification)