Quality Assurance Supervisor – Workforce Compliance

CareerTeam

. Conduct regular reviews of participant case files for accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance and compliance monitoring, particularly with WIOA, TANF, and SNAP programs. Proficient in data management, analytical reporting, and maintaining confidentiality while supporting continuous improvement initiatives.

Highest-signal resume keywords

WIOA ExperienceTANF ExperienceQuality AssuranceData ManagementMS Excel Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality AssuranceCompliance MonitoringCase ManagementData AnalysisReport GenerationBilling ProcessingMathematical AccuracyPolicy DevelopmentTraining CoordinationDocument Review

Soft Skills

Attention To DetailOrganizational SkillsAnalytical SkillsInterpersonal SkillsCommunication Skills

Tools & Technologies

MS ExcelGoogle DriveParticipant Management SystemsSpecialized DatabasesReporting Tools

Industry Keywords

WIOATANFSNAPQuality Management PracticesStandard Operating ProceduresContract ComplianceTEGL Updates

About the role

Key responsibilities & impact

Conduct regular reviews of participant case files for accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies
Monitor data entered into State Systems and participant management systems for accuracy and timeliness
Identify deficiencies and trends, document findings, and recommend corrective action
Support local QA staff in resolving file and data issues
Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other staff
Maintain and update spreadsheets and reporting tools daily
Monitor quality assurance reports and dashboards and alert the Quality Assurance Manager of discrepancies
Assist with program monitoring and audits
Support development and continuous improvement of policies, procedures, and quality management practices
Partner with the Training Coordinator to address recurring issues and conduct targeted training
Maintain knowledge of standard operating procedures and contract and TEGL updates
Review invoices, payment requisitions, and ACH requests for accuracy, authorization, and documentation
Process weekly billing by preparing payment spreadsheets and submitting them for approval and payment
Identify missing information, duplicate entries, and mathematical discrepancies and collaborate with internal teams to resolve variances
Maintain accuracy and confidentiality of participant information
Perform other duties and projects as needed

Requirements

What you’ll need

Bachelor's degree or equivalent workforce experience
WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility
Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
Computer literacy with strong MS Excel skills
Google Drive experience
Ability to learn specialized databases and software systems
Excellent interpersonal and communication skills, both oral and written
Ability to thrive in a fast-paced environment while maintaining confidentiality
Successful completion of a background check, including criminal, prior employment, and education verification
Ability to work during business hours for assigned contracts regardless of physical location

Benefits

Comp & perks

Equal Opportunity Employer
Background check and employment verification process