Carefeed

Implementation Specialist

• Lead client discovery and workflow planning for central intake, referral review, insurance verification, prior authorization, admission coordination, and concurrent or continued-stay reviews
• Identify workflow gaps, clarify ownership, and establish implementation plans
• Guide configuration and workflow development within Carefeed’s Referral Management module
• Define which activities occur in Carefeed, an electronic health record, or payer portal, and coordinate handoffs
• Deliver role-based training for central intake, admissions, nursing, MDS, therapy, business office, and corporate teams
• Manage implementation through go-live and transition, including milestones, action items, barriers, readiness, early adoption, and handoff to Client Experience and Support
• Serve as an internal subject matter expert on skilled nursing referral, authorization, clinical documentation, and managed care workflows
• Develop training materials, workflow guides, readiness checklists, and standard operating procedures
• Collaborate with Product, Client Experience, and Support to troubleshoot workflow challenges, communicate client feedback, and identify improvements
• Set expectations about current functionality and escalate needs appropriately

Implementation Specialist – Referral Management