Senior People Operations Business Partner

CareMessage

. Review open roles before posting to ensure role, level, and budget alignment .

Posted 10/9/2026full-timeRemote • United StatesSenior💰 $116,050 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing performance review cycles, employee relations, and onboarding processes while effectively collaborating with hiring managers and the People team. Proven ability to identify and resolve systemic issues, ensuring a positive candidate and employee experience.

Highest-signal resume keywords

HR Business Partner ExperienceEmployee Relations CaseworkPerformance Review Cycle ManagementCoaching Managers Through Difficult ConversationsOnboarding Program Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

DiscretionIssue IdentificationBalancing Team and Organizational Needs

Tools & Technologies

Applicant Tracking System

Industry Keywords

Performance DocumentationCalibration PreparationEngagement ProgramsLifecycle DocumentationCareMessage Mission

About the role

Key responsibilities & impact

Review open roles before posting to ensure role, level, and budget alignment
Maintain the applicant tracking system and improve the candidate and interviewer experience
Identify and fix process bottlenecks
Coordinate handoffs between the recruiting partner, hiring managers, and People team
Partner with managers on performance conversations, calibration preparation, and career framework application
Help managers prepare for difficult conversations and develop their own capability
Promote career conversations across departments
Identify recurring management issues and propose systemic fixes
Own the performance review cycle end to end, including timelines, templates, communications, and completion
Prepare evidence-based calibration sessions
Maintain accurate promotion and performance documentation
Report on performance cycle effectiveness
Manage employee relations cases from intake through closure with discretion and fairness
Escalate issues to People Operations leadership when needed
Run onboarding through each new teammate's first 90 days
Coordinate onboarding with IT, hiring managers, and other stakeholders
Run offboarding and maintain clean administrative processes
Support engagement programs, surveys, cultural celebrations, wellness, volunteer days, and benefits utilization
Keep lifecycle documentation current and audit-ready
Report to the Director of People Operations and work across all departments

Requirements

What you’ll need

Held HR business partner or People Ops responsibility at more than one organization
Experience with employee relations casework
Experience owning programs with timelines, dependencies, and delivery deadlines
Experience coaching managers through calibration and difficult conversations
Ability to handle sensitive information with discretion
Ability to identify and address issues early
Ability to balance team and organizational needs
Commitment to CareMessage's mission
Legally authorized to work in the United States
Must confirm that the standardized $116,050 salary aligns with salary expectations
No employer-sponsored visa support requirement indicated as acceptable; application asks whether support will be required

Benefits

Comp & perks

Paid parental leave for biological and adopted children
18 paid company holidays, including a one week mid-year and one week end-of-year break
9 wellness days
15 days of PTO
1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter
Generous medical, dental, and vision insurance for employees and their families
Health Savings Accounts and Flexible Spending Accounts
Short & long-term disability insurance
$100 per employee yearly wellness budget
PerkSpot discounts on products and services from hundreds of vendors
Equal pay for team members performing the same role at the same level, regardless of location
Remote work arrangement