CareMessage

Account Manager

• Own the partnership operating plan, including partner-driven ARR, partner-influenced ARR, partner-generated sales-accepted pipeline, attribution rules, portfolio priorities, and patient-impact narrative
• Translate partnership strategy into quarterly execution priorities across platform, network, association, and regional ecosystem partners
• Orchestrate execution across Sales, Product, Customer Experience, Professional Services, Finance, RevOps, Legal, Compliance, and Marketing
• Recommend where to invest, reset, scale, or sunset partnerships using performance, pipeline, attribution, readiness, dependencies, and impact signals
• Lead the operating rhythm for priority EHR, platform, API/interoperability, data, workflow, referral, co-sell, network, payer, ACO/CIN, funder, and sponsored-program partnerships
• Convert opportunities into mutual plans covering joint value, commercial model, implementation, legal/compliance requirements, and success measures
• Hold stakeholders accountable to partnership milestones and resolve blockers and tradeoffs
• Validate product, technical, implementation, financial, privacy, support, and compliance implications before market-facing commitments
• Build repeatable referral, co-sell, marketplace, sponsored-program, association, network, and integration-enabled motions
• Create the partnership operating system with segmentation, rules of engagement, mutual plans, handoffs, scorecards, QBRs, attribution, and success criteria
• Use AI, automation, CRM/PRM workflows, dashboards, and meeting intelligence to improve partner operations
• Build portfolio maps, align ARR definitions and decision rights, launch scorecards and QBRs, create priority partner plans, and present portfolio strategy within the first 90 days

Strategic Partnerships Director

Chief Technology Officer

• Set product and technology direction and decide organizational priorities
• Lead, coach, and develop 30+ people across product management, product marketing, design, software engineering, data, and user research
• Build organizational capabilities, leadership bench, and succession
• Accelerate use of innovative technologies and artificial intelligence in products and internal teams
• Leverage the Board, advisors, and broader ecosystem
• Allocate investment across health equity outcomes, competitiveness, maintenance, and technical debt
• Grow the enterprise product funding core operations and expand reach in the healthcare safety-net market
• Own adoption, pricing, packaging, positioning, and low-touch adoption paths with the Chief Growth Officer
• Direct intellectual property strategy and clinical evidence generation
• Own technical partnerships, EHR integrations, patient records, APIs, and infrastructure
• Deliver 30-, 60-, and 90-day strategy, organizational, technical, partnership, and AI plans
• Measure health equity outcomes, adoption, reach, organizational leverage, cost efficiency, and team health

Strategic Partnerships Director

Chief Product and Technology Officer