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About the role
Key responsibilities & impact- Coordinate and facilitate customer onboarding
- Schedule and facilitate kickoff meetings for new customers following sales hand-off
- Facilitate communication between clients and the technical team
- Schedule and perform training as needed
- Proactively maintain customer relationships and meet with customers regularly
- Stay up to date on customer support issues
- Achieve customer utilization goals for CareMetx solutions
- Manage 150–200 physicians within 30–50 practice accounts
Requirements
What you’ll need- Bachelor’s degree preferred
- 2–3 years of prior professional experience; software or healthcare industries preferred
- PM/EMR, Prior Authorization, or clinical workflow experience highly desired
- Exceptional communication skills for internal and external communications
- Proficient in MS Office and related products
- Highly ethical characteristics and values
- Must be authorized to work in the United States; visa sponsorship unavailable
- Flexible schedule and hours
- Some travel may be required
- Equivalent combinations of experience and education are considered
Benefits
Comp & perks- Equal employment opportunity and nondiscrimination protections
- Reasonable accommodations for individuals with disabilities
- Human review of AI-assisted recruiting and employment decisions