CareMetx, LLC

Operations

• Administer a pharmaceutical hub reimbursement operation program under the direction of Senior Operations leadership/Director
• Ensure the team meets contractual obligations
• Design programs promoting high motivation among team members
• Conduct performance reviews and reward positive behavior
• Coach, counsel, and set goals for supervisors to support career progression
• Provide day-to-day instructions to team members
• Help associates resolve work-related issues
• Support new associates’ growth and development
• Participate in hiring and termination processes
• Develop, design, and conduct Train the Trainer programs
• Provide positive and constructive feedback throughout the organization
• Participate in client meetings and prepare agendas or take meeting notes
• Ensure open communication with program support
• Translate and oversee organizational strategies for assigned goals
• Identify, receive, and triage client issues and requests
• Proactively identify program issues and propose solutions
• Maintain positive client rapport
• Understand billing processes and contractual obligations
• Participate in budget planning
• Ensure program quality and compliance with SOPs
• Design project task plans and standard operating procedures
• Analyze reports and trends and provide recommendations
• Analyze progress of tactical issues
• Report adverse events in alignment with training and SOPs
• Maintain regular and reliable attendance
• Perform other related duties as assigned

Operations Manager

Director

• Shape strategies that lead to winning new business
• Shape competitive external communications connecting products and solutions to client needs
• Package tailored solutions that lead to revenue growth and new clients
• Support new business initiatives under Sales and Marketing leadership
• Support RFPs, RFIs, sales pitches, and strategic sales communications through the sales funnel
• Manage new business development and solutioning processes
• Lead pre-proposal planning, kick-off meetings, value proposition conveyance, win theme development, schedule management, action and issue tracking, proposal structure, compliance oversight, writing instructions, team guidance, review team coordination, and production oversight
• Assess customer needs, market trends, industry challenges, competitive products, and technologies
• Develop competitive responses using company products and solutions
• Develop, revise, and submit proposal sections and ensure consistency, clarity, compliance, and alignment with proposed solutions
• Collaborate with internal subject matter experts to develop synthesized solution offers
• Direct proposal preparation, revision, and submission and enforce proposal schedules
• Refine templates and standardized processes to streamline proposal development
• Ensure accurate representation of CareMetx operational capabilities
• Check proposal compliance throughout the proposal cycle

Director, Strategic Pursuit

• Lead a patient support and pharmaceutical reimbursement program focused on patient education for injectable medications
• Provide day-to-day leadership for supervisors and associates
• Design and implement operational workflows, training programs, and SOPs
• Ensure compliance and quality standards
• Conduct performance reviews, coach team members, and drive accountability
• Partner with leadership on hiring, onboarding, and team development
• Participate in budget planning, resource allocation, and forecasting
• Serve as a subject matter expert on injectable medications
• Instruct patients on the safe and effective use of injectable therapies
• Act as a clinical resource for associates handling patient questions and escalations
• Train and coach staff on patient communication and education best practices
• Monitor and report adverse events according to SOPs and regulatory requirements
• Build and maintain client relationships and participate in client meetings and program reviews
• Communicate program performance, trends, and recommendations to stakeholders
• Collaborate cross-functionally to align operations with strategic goals
• Identify program issues and develop solutions for client and patient needs
• Monitor program metrics and develop continuous improvement initiatives
• Promote compliance, safety, and patient-centric care
• Perform other related duties as assigned

Senior Manager, HUB Operations

Manager

• Coordinate and facilitate customer onboarding
• Schedule and facilitate kickoff meetings for new customers following sales hand-off
• Facilitate communication between clients and the technical team
• Schedule and perform training as needed
• Proactively maintain customer relationships and meet with customers regularly
• Stay up to date on customer support issues
• Achieve customer utilization goals for CareMetx solutions
• Manage 150–200 physicians within 30–50 practice accounts

Account Support Manager

Account Executive

• Serve as the primary day-to-day contact for mid-size clients in support of the Account Manager
• Manage escalations and coordinate with CareMetx teams for resolution
• Triage, vet, document, and manage client Change Requests
• Manage client expectations and provide timely delivery updates
• Develop trusted-advisor relationships with client stakeholders and executive sponsors
• Develop and execute client success plans
• Oversee assigned programs and ensure products, services, and implementations meet contractual needs and milestones
• Prepare client status dashboards covering status, risks, and next actions
• Lead internal and external cross-functional client status meetings
• Draft and execute Client Authorization Forms for financial approval of changes
• Manage annual budget and contract renewals
• Support quality audits
• Ensure accurate billing setup and follow up on invoice payment
• Analyze program reporting and share insights with internal and external client teams
• Partner with Program Operations to ensure client needs and contractual obligations are met
• Maintain regular and reliable attendance
• Manage adherence program operations, service execution, escalations, status tracking, and communication
• Monitor program quality and SLA compliance
• Maintain and update program reporting
• Build training documents and partner with Document Control
• Monitor trends that trigger training needs
• Build and maintain SOPs, work instructions, call guides, training, and other program documentation
• Oversee documentation compliance across teams
• Serve as the Program SME internally and externally

Associate Director, Account Support

Full-stack Engineer

• Build and maintain infrastructure in collaboration with software development and implementation teams
• Design, develop, and maintain Infrastructure as Code using Terraform, Ansible, or CloudFormation
• Use GitHub Copilot and Claude to accelerate infrastructure automation, CI/CD development, and code quality
• Apply AI-first methodologies across the software delivery lifecycle
• Use AI-powered platforms for incident detection, triage, and response
• Evaluate and adopt emerging AI tools to improve efficiency and reduce operational toil
• Write scripts and develop automation tools to streamline repetitive tasks
• Manage source code repositories with Git and support code collaboration practices
• Design, implement, and maintain CI/CD pipelines using Jenkins or CircleCI
• Deploy and manage containerized applications with Docker and Kubernetes
• Set up monitoring and logging solutions, dashboards, and alerts
• Build and manage scalable, resilient AWS infrastructure
• Understand and optimize cloud spend using cloud cost management tools
• Collaborate with development, operations, and cross-functional teams
• Create and maintain infrastructure, deployment, and troubleshooting documentation
• Investigate and resolve infrastructure, deployment pipeline, and application performance issues
• Provide support to other teams
• Maintain knowledge of relational and NoSQL database technologies

Senior Engineer I, DevOps

Customer Success Manager

• Identify new expansion opportunities within the assigned US client book of business
• Serve as primary point of contact for client relationship management, strategy, and growth
• Manage a multi-million-dollar book of business comprising small to mid-size pharmaceutical clients
• Lead client strategy and planning between internal cross-functional teams
• Track stakeholder status and communicate business status internally and externally
• Oversee and manage internal and external client escalations
• Support sales negotiations through scoping, orals, pricing input, and contracting
• Develop and maintain strategic client growth plans, including renewals, upsells, and referenceability
• Identify opportunities to expand into new client brands
• Build and grow referenceable clients
• Support and oversee budget books, client invoicing, and revenue capture activities
• Lead Account Support Managers and manage people on client accounts
• Provide industry expertise, insights, and coaching on pharmaceutical commercialization topics
• Research client needs, product offerings, competitive threats, issues, and challenges
• Position a platform model to biopharma clients
• Independently lead key Account Management initiatives
• Travel for client visits, industry conferences, and product training
• Maintain regular and reliable attendance
• Perform other related duties as assigned

Director, Client Success

• Serve as the day-to-day relationship owner and primary point of contact for an assigned portfolio of small- to mid-tier pharmaceutical manufacturer accounts and programs
• Build and maintain relationships with client stakeholders across Commercial, Market Access, and Operations
• Support quarterly business reviews, client touchpoints, meetings, and industry conferences
• Escalate executive-level relationship needs, risks, and growth opportunities to the SVP, Client Success
• Support execution of the HUB client portfolio strategy and roadmap
• Partner with Operations, Technology/Product, and Compliance to align HUB services delivery with program requirements
• Represent manufacturer needs internally and ensure delivery against operational commitments
• Support budgeting, forecasting, contract renewals, expansion SOW documentation, and annual account planning
• Monitor program SLAs, KPIs, delivery deadlines, patient journey gaps, and performance dashboards
• Use HUB data and reporting to track performance, flag barriers, and support optimization efforts
• Support audits, corrective action planning, client implementations, new launches, special projects, and enhancements
• Present program performance updates to internal leadership
• Identify account expansion opportunities and partner with Sales and Account leadership on launches, transitions, and conversions
• Perform other related duties as assigned

Client Success Manager

• Manage the existing team for operations related to manufacturer programs
• Manage client program manager(s)
• Participate in strategic and tactical planning sessions
• Recommend long-term strategies
• Present strategic and operational plans for new development
• Participate in proposal writing, contracting, client presentations, and pricing
• Develop policies, standard operating procedures, and work instructions for manufacturers
• Oversee recruitment, training, and management of program teams
• Maintain regular and reliable attendance
• Perform other related duties as assigned
• Manage reimbursement and other hub services for specialty pharmaceutical, biotech, and medical device manufacturer clients
• Oversee teams providing the full range of services for specific programs
• Participate in related projects as required

Director – Hub Operations

• Lead and mentor a team of data engineers, providing technical guidance and expertise
• Collaborate with architecture, leadership, stakeholders, and cross-functional teams to design and implement data solutions aligned with business objectives
• Ensure data infrastructure is scalable, reliable, and secure for analytics and reporting
• Manage data pipelines, ETL processes, and data integration across systems
• Ensure adherence to F.H.I.R. standards for healthcare interoperability
• Monitor data quality and implement data governance practices to maintain high data integrity
• Collaborate with data scientists and analysts to enable advanced analytics and machine learning initiatives
• Champion emerging data technologies and best practices
• Identify and implement code refactoring and improvement opportunities
• Translate high-level data architecture principles into actionable plans and projects
• Address data-related challenges and opportunities across cross-functional teams
• Foster knowledge sharing and continuous learning
• Engage in systems thinking and assess organizational impacts of data changes
• Proactively address data security and compliance requirements
• Maintain regular and reliable attendance
• Perform other related duties as assigned