Client Success Manager

CareMetx, LLC

. Serve as the day-to-day relationship owner and primary point of contact for an assigned portfolio of small- to mid-tier pharmaceutical manufacturer accounts and programs .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships within the pharmaceutical industry, with a strong focus on HUB services, market access, and operational alignment. Proficient in utilizing data analytics to optimize program performance and support strategic account planning.

Highest-signal resume keywords

Pharmaceutical Industry ExperienceClient Relationship ManagementU.S. Access And Reimbursement KnowledgeAnalytical And Problem-Solving SkillsBusiness Intelligence Software Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HUB ServicesMarket Access StrategyPatient ServicesAccount ManagementBudgeting And ForecastingPerformance MonitoringSLA And KPI ManagementContract RenewalsData AnalyticsCRM Platforms

Soft Skills

Excellent Communication SkillsCustomer-Service OrientationDetail-OrientedOrganizational SkillsCollaborative Team Member

Tools & Technologies

Business Intelligence SoftwareCRM Platforms

Industry Keywords

Pharmaceutical Manufacturer AccountsSpecialty PharmacyPatient Assistance ProgramsCommercial And Medicare Part B/DOperational Commitments

About the role

Key responsibilities & impact

Serve as the day-to-day relationship owner and primary point of contact for an assigned portfolio of small- to mid-tier pharmaceutical manufacturer accounts and programs
Build and maintain relationships with client stakeholders across Commercial, Market Access, and Operations
Support quarterly business reviews, client touchpoints, meetings, and industry conferences
Escalate executive-level relationship needs, risks, and growth opportunities to the SVP, Client Success
Support execution of the HUB client portfolio strategy and roadmap
Partner with Operations, Technology/Product, and Compliance to align HUB services delivery with program requirements
Represent manufacturer needs internally and ensure delivery against operational commitments
Support budgeting, forecasting, contract renewals, expansion SOW documentation, and annual account planning
Monitor program SLAs, KPIs, delivery deadlines, patient journey gaps, and performance dashboards
Use HUB data and reporting to track performance, flag barriers, and support optimization efforts
Support audits, corrective action planning, client implementations, new launches, special projects, and enhancements
Present program performance updates to internal leadership
Identify account expansion opportunities and partner with Sales and Account leadership on launches, transitions, and conversions
Perform other related duties as assigned

Requirements

What you’ll need

Bachelor's degree required
5+ years of pharmaceutical/biotech industry experience, ideally within HUB services, patient services, market access, or specialty channel strategy
Working knowledge of the U.S. access and reimbursement landscape, including Commercial, Medicare Part B/D, Medicaid, Specialty Pharmacy, and Patient Assistance Program design
Experience supporting client relationships or account management functions
Experience with CRM platforms preferred
Experience with Business Intelligence software a plus
Strong analytical and problem-solving skills
Excellent written, verbal, and presentation communication skills
Customer-service orientation with a proactive, solutions-focused mindset
Ability to manage multiple priorities in a fast-paced environment
Detail-oriented with strong organizational skills
Ability to work as an effective and collaborative team member across all levels of the organization
Must be flexible on schedule and hours
Overnight business travel required up to 15% of the time
Ability to remain seated in a stationary position for prolonged periods
Good manual dexterity required to use common office equipment
Ability to occasionally exert about 20 lbs. of force

Benefits

Comp & perks

Up to 15% travel may be required for client visits, industry conferences, and internal meetings
CareMetx considers equivalent combinations of experience and education for most jobs
Equal employment opportunity employer