FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Director, Client Success
CareMetx, LLC. Identify new expansion opportunities within the assigned US client book of business .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and strategic growth within the pharmaceutical sector, with a strong focus on healthcare enterprise software sales and account management. Proven ability to lead cross-functional teams and drive client success through innovative solutions and effective communication.
Highest-signal resume keywords
Healthcare Enterprise Software SalesClient Relationship ManagementPharmaceutical Commercialization ExpertiseTeam Leadership and People ManagementStrategic Account Growth Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales NegotiationClient InvoicingRevenue CaptureAccount ManagementMarket ResearchBudget ManagementContractingClient Escalation ManagementStrategic PlanningExecution/Succes Targets
Soft Skills
Effective CommunicationTeam BuildingOrganizational SkillsCreative Problem SolvingCollaboration
Certifications & Qualifications
BS/BA in BusinessMaster’s Degree Preferred
Industry Keywords
PharmaceuticalSpecialty PharmacyHUB ServicesPatient ServicesBiopharmaClient Growth PlansReferenceabilityStakeholder ManagementCross-Functional TeamsClient Needs Assessment
About the role
Key responsibilities & impact- Identify new expansion opportunities within the assigned US client book of business
- Serve as primary point of contact for client relationship management, strategy, and growth
- Manage a multi-million-dollar book of business comprising small to mid-size pharmaceutical clients
- Lead client strategy and planning between internal cross-functional teams
- Track stakeholder status and communicate business status internally and externally
- Oversee and manage internal and external client escalations
- Support sales negotiations through scoping, orals, pricing input, and contracting
- Develop and maintain strategic client growth plans, including renewals, upsells, and referenceability
- Identify opportunities to expand into new client brands
- Build and grow referenceable clients
- Support and oversee budget books, client invoicing, and revenue capture activities
- Lead Account Support Managers and manage people on client accounts
- Provide industry expertise, insights, and coaching on pharmaceutical commercialization topics
- Research client needs, product offerings, competitive threats, issues, and challenges
- Position a platform model to biopharma clients
- Independently lead key Account Management initiatives
- Travel for client visits, industry conferences, and product training
- Maintain regular and reliable attendance
- Perform other related duties as assigned
Requirements
What you’ll need- BS/BA in business, healthcare, computer science or equivalent college degree required
- Master’s degree preferred
- 5–8 years of experience in sales of healthcare enterprise software
- 5–8 years’ experience in a Specialty Pharmacy, Pharmaceutical or HUB Services
- Knowledge and experience in sales of healthcare enterprise software, patient services, brand agency or related areas
- Documented track record of managing technology and service programs
- Documented record of meeting and exceeding execution/success targets
- Effective verbal, written, and presentation communication skills
- Demonstrated leadership, people management, team building, and organization skills
- Ability to drive strategic partnerships by relating to client needs and producing creative and innovative solutions
- Ability to work as an effective account leader and collaborative team member
- Strong understanding of best practices in healthcare account management
- Ability to remain seated in a stationary position for prolonged periods
- Ability to occasionally exert about 20 lbs. of force
- Good manual dexterity using computers, laptops, mobile devices, and common office equipment
- Overnight business travel required
- Must be flexible on schedule and hours
Benefits
Comp & perks- Equal employment opportunity employer
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- AI-supported recruiting and employment process with human review of final decisions