Director – Hub Operations

CareMetx, LLC

. Manage the existing team for operations related to manufacturer programs .

Posted 9/15/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing operations for pharmaceutical, biotech, and medical device programs, with a strong focus on reimbursement and client management. Proven ability to lead teams, develop strategic plans, and implement operational policies in a dynamic healthcare environment.

Highest-signal resume keywords

Pharmaceutical Industry ExperienceClient ManagementProject ManagementStrategic PlanningReimbursement Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare KnowledgeReimbursement ProcessesOperational PoliciesProgram ManagementProposal WritingDatabase FunctionalityCall Center ProgramsAnalytical SkillsProblem-Solving SkillsMicrosoft Office Proficiency

Soft Skills

Leadership SkillsInterpersonal SkillsCommunication SkillsDecision-Making CapabilitiesOrganizational Agility

Industry Keywords

Specialty PharmacyPatient Assistance ProgramsHealthcare OperationsProgram DevelopmentTeam Management

About the role

Key responsibilities & impact

Manage the existing team for operations related to manufacturer programs
Manage client program manager(s)
Participate in strategic and tactical planning sessions
Recommend long-term strategies
Present strategic and operational plans for new development
Participate in proposal writing, contracting, client presentations, and pricing
Develop policies, standard operating procedures, and work instructions for manufacturers
Oversee recruitment, training, and management of program teams
Maintain regular and reliable attendance
Perform other related duties as assigned
Manage reimbursement and other hub services for specialty pharmaceutical, biotech, and medical device manufacturer clients
Oversee teams providing the full range of services for specific programs
Participate in related projects as required

Requirements

What you’ll need

College degree preferred
Broad knowledge and training in healthcare, specialty pharmacy, and reimbursement
Minimum seven (7) years of experience
At least 5 years in a progressive management role
Experience in the pharmaceutical industry required
General knowledge of reimbursement, patient assistance programs, database elements and functionality, and operational policies and processes
Knowledge of full service call center programs preferred
Strong customer/client management background
Exceptional project management skills
Good analytical, conceptual, and problem-solving skills
Ability to manage multiple tasks along a parallel process
Strong decision-making capabilities
Critical thinking skills and ability to develop creative and innovative solutions
Strong industry and business knowledge
Strategic thinking and long-term planning experience
Ability to communicate effectively both orally and in writing
Strong interpersonal and leadership skills
Ability to develop and grow talent
Strong organizational agility and ability to lead teams through change
Proficiency with computers and good knowledge of Microsoft Office
Must be flexible on schedule and hours
Some travel may be required
Equivalent combinations of experience and education are considered

Benefits

Comp & perks

Equal employment opportunity employer
Reasonable accommodations for individuals with disabilities
AI-supported recruiting and employment process with human review of final decisions