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Operations Supervisor
CareMetx, LLC. Monitor employee job performance to ensure necessary tasks are completed according to specifications and deadlines .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills in a healthcare setting, with a focus on performance management, effective communication, and problem-solving. Proficient in developing training documents and analyzing reports to enhance operational efficiency.
Highest-signal resume keywords
Supervisory ExperiencePerformance ManagementHealthcare Setting ExperienceMicrosoft Office ProficiencyInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ReviewsTask DelegationTraining Document DevelopmentReport AnalysisStandard Operating Procedures
Soft Skills
Effective CommunicationAttention to DetailProblem-SolvingCoachingTeam Collaboration
Industry Keywords
Reimbursement HUBSpecialty PharmacyMedical InsuranceHealthcareContract Obligations
About the role
Key responsibilities & impact- Monitor employee job performance to ensure necessary tasks are completed according to specifications and deadlines
- Conduct performance reviews and provide feedback to direct reports
- Assist with coaching staff
- Provide day-to-day instructions to team members on job responsibilities
- Help associates resolve work-related issues
- Assist with hiring and termination processes
- Assist with developing program training documents
- Ensure open communication with staff
- Identify program issues and propose solutions
- Maintain positive rapport with internal and external customers
- Understand contract obligations
- Assist in developing project task plans and standard operating procedures
- Analyze reports for trends and provide recommendations
- Report all Adverse Events disclosed in alignment with training and Standard Operating Procedures
- Perform other related duties as assigned
Requirements
What you’ll need- 3+ years of experience in a reimbursement HUB, speciality pharmacy, medical insurance, physician’s office or healthcare setting
- Bachelor’s degree preferred
- Previous 1+ years supervisory experience is required
- Strong interpersonal skills and attention to detail
- Ability to communicate effectively both orally and in writing
- Ability to manage multiple tasks
- Working knowledge of Microsoft Office
- Ability to appropriately delegate tasks
- Must be flexible on schedule and hours
- Extensive travel is required (60% travel)
- Must maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled
- Employee must occasionally lift and/or move up to 10 pounds
Benefits
Comp & perks- CareMetx considers equivalent combinations of experience and education for most jobs
- Equal employment opportunity employer
- Reasonable accommodations for individuals with disabilities