Patient Care Coordinator

CareMetx, LLC

. Answer and resolve patient inquiries within committed time frames .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient inquiry resolution, drug therapy support, and pharmacy care coordination while maintaining effective communication with healthcare professionals. Strong organizational skills and a commitment to quality improvement are essential for success in this role.

Highest-signal resume keywords

Patient Inquiry ResolutionDrug Therapy SupportPharmacy Care CoordinationEffective Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Call Center ExperiencePharmacy Care PlansAdverse Event ReportingQuality Improvement IdentificationDocumentation Maintenance

Soft Skills

Attention to DetailSelf-MotivatedProactiveInterpersonal SkillsTeam Collaboration

Tools & Technologies

Microsoft Office SuiteWordExcelAccessOutlook

Industry Keywords

Patient CareDrug ComplianceHealthcare CommunicationQuality ImprovementHealthcare Team Support

About the role

Key responsibilities & impact

Answer and resolve patient inquiries within committed time frames
Understand physical, psychological, and social challenges of specific disease states
Assist patients with drug therapy and pharmacy care issues
Promote drug compliance
Report adverse events related to drug therapy and pharmacy care
Establish and maintain customer relationships with physician practices
Streamline communication among patients, payers, pharmacists, nurses, laboratories, and other healthcare parties
Participate in administration of patients' pharmacy care plans
Troubleshoot and resolve patient and payer issues promptly
Support other healthcare team members in a team-structured environment
Identify areas for continuous quality improvement and communicate improvement ideas
Maintain current notes and documentation regarding patients' drug therapy and pharmacy care plans
Flag issues requiring attention
Coordinate responses and resolutions with internal and external parties
Participate in case discussions with pharmacists, nursing services, pharmacy support managers, and other pharmacy care coordinators
Perform related duties as assigned

Requirements

What you’ll need

High school diploma required
Minimum of two (2) years of experience in a healthcare-related call center environment, physician's office, or social service environment
Preferred education in business administration, accountancy, sales, marketing, computer sciences, or similar vocations through completion of a two-year associate degree program or equivalent combination of experience and education
Strong time management and organizational skills
Initiative, professional demeanor, and positive attitude
Attention to detail and ability to learn quickly
Self-motivated and proactive
Ability to work independently with a high degree of initiative
Effective oral and written communication skills
Ability to promote a positive team environment
Commitment to excellence, efficiency, and quality
Ability to collaborate with other professionals within the organization
Strong interpersonal skills
Working knowledge of Microsoft Office Suite, including Word, Excel, Access, and Outlook
Flexibility regarding schedule and hours
Some travel may be required

Benefits

Comp & perks

Full-time employment
Reasonable accommodations for individuals with disabilities
Equal employment opportunity protections
Human review of AI-assisted recruiting and employment decisions