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Senior Manager, HUB Operations
CareMetx, LLC. Lead a patient support and pharmaceutical reimbursement program focused on patient education for injectable medications .
About the role
Key responsibilities & impact- Lead a patient support and pharmaceutical reimbursement program focused on patient education for injectable medications
- Provide day-to-day leadership for supervisors and associates
- Design and implement operational workflows, training programs, and SOPs
- Ensure compliance and quality standards
- Conduct performance reviews, coach team members, and drive accountability
- Partner with leadership on hiring, onboarding, and team development
- Participate in budget planning, resource allocation, and forecasting
- Serve as a subject matter expert on injectable medications
- Instruct patients on the safe and effective use of injectable therapies
- Act as a clinical resource for associates handling patient questions and escalations
- Train and coach staff on patient communication and education best practices
- Monitor and report adverse events according to SOPs and regulatory requirements
- Build and maintain client relationships and participate in client meetings and program reviews
- Communicate program performance, trends, and recommendations to stakeholders
- Collaborate cross-functionally to align operations with strategic goals
- Identify program issues and develop solutions for client and patient needs
- Monitor program metrics and develop continuous improvement initiatives
- Promote compliance, safety, and patient-centric care
- Perform other related duties as assigned
Requirements
What you’ll need- Bachelor of Science in Nursing (BSN) required
- RN license strongly preferred
- Experience with injectable medications (administration, patient training, or clinical education) required
- 2+ years of supervisory/leadership experience in a healthcare or clinical operations setting
- 4+ years of healthcare experience
- HUB or pharmaceutical reimbursement experience is a plus but not required
- Strong leadership, communication, and problem-solving skills
- Ability to thrive in a fast-paced, client-driven environment
- Strong customer/client management background
- Ability to manage medium-size client programs independently and gauge relationship health
- Ability to assist in presenting operations processes for business development and new client engagements
- Exceptional project management skills
- Good analytical, conceptual, and problem-solving skills
- Ability to manage multiple tasks along parallel processes
- Strong decision-making and critical-thinking skills
- Strong industry and business knowledge
- Strategic thinking and long-term planning experience
- Effective oral and written communication skills
- Strong interpersonal and leadership skills
- Ability to develop and grow talent
- Organizational agility and ability to lead teams through change
- Proficiency with computers and good knowledge of Microsoft Office
- Flexible schedule and hours
- Maintain regular and reliable attendance
- Must occasionally lift and/or move up to 10 pounds
Benefits
Comp & perks- Equal employment opportunity employer
- Reasonable accommodations for individuals with disabilities
- AI-supported recruiting and employment process with human review of final decisions