Outbound Support Specialist I

CareMore Health

. Execute outbound contacts across assigned campaigns with moderate supervision, adapting standard scripts to meet member needs .

Posted 10/16/2026full-timeRemote • Arizona • United StatesJunior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates effective outbound communication and outreach techniques while maintaining performance metrics in a customer contact role. Exhibits reliability and attention to detail in navigating multiple systems and adhering to program guidelines.

Highest-signal resume keywords

Outbound CommunicationCustomer Contact ExperienceAttention To DetailVerbal Communication SkillsMetric-Driven Performance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ReliabilityAdaptabilityTeam Collaboration

Tools & Technologies

Tracking System

Certifications & Qualifications

High School Diploma

Industry Keywords

Outreach TechniquesProgram GuidelinesEscalation PathsPerformance Targets

About the role

Key responsibilities & impact

Execute outbound contacts across assigned campaigns with moderate supervision, adapting standard scripts to meet member needs
Handle moderately non-standard member situations by applying working knowledge of program guidelines and escalation paths
Document all outbound activity accurately and completely in the designated tracking system
Share knowledge of effective outreach techniques and procedures with newer team members
Identify patterns or barriers in outreach outcomes and surface them to team leadership
Maintain consistent performance against outreach volume, quality, and satisfaction targets

Requirements

What you’ll need

High school diploma or equivalent required
0-1 years of experience in a customer contact or outreach role
Clear and professional verbal communication skills
Ability to navigate multiple systems simultaneously and follow scripted protocols
Reliability and attention to detail in a high-volume, metric-driven environment