Patient Engagement Specialist I

CareMore Health

. Answer incoming patient calls, messages, or requests using approved scripts, workflows, and service standards .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient scheduling, call handling, and information verification while adhering to established procedures and service standards. Capable of accurately documenting patient interactions and escalating complex issues to appropriate staff.

Highest-signal resume keywords

Patient SchedulingCall HandlingInformation VerificationElectronic Medical Record SystemsMessage Routing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingDocumentationPatient CommunicationWorkflow AdherenceEscalation Procedures

Soft Skills

Attention to DetailCustomer ServiceProblem Solving

Tools & Technologies

Electronic Medical Record Systems

Industry Keywords

Patient EngagementService StandardsAppointment PreparationAccess Processes

About the role

Key responsibilities & impact

Answer incoming patient calls, messages, or requests using approved scripts, workflows, and service standards
Schedule, cancel, and reschedule appointments according to provider templates, visit type guidelines, and site-specific scheduling rules
Verify patient demographic information, insurance details, contact information, and appointment needs in scheduling and electronic medical record systems
Route clinical questions, medication requests, urgent symptoms, and care team messages to the appropriate licensed clinical staff or operational queue
Provide routine information to patients regarding appointment preparation, arrival instructions, documentation needs, and standard access processes
Document call outcomes, scheduling actions, message routing, and patient communication accurately in designated systems
Escalate complex patient concerns, scheduling exceptions, system issues, or service barriers to more experienced staff or leadership
Support patient access and accurate patient service under close supervision within established parameters

Requirements

What you’ll need

Ability to perform routine scheduling, call handling, information verification, message routing, and documentation tasks under established procedures
Ability to use scheduling and electronic medical record systems
Ability to follow approved scripts, workflows, escalation guidelines, and service standards
Ability to accurately document call outcomes, scheduling actions, message routing, and patient communication
Ability to escalate complex patient concerns, scheduling exceptions, system issues, or service barriers
Foundational knowledge of patient engagement, scheduling workflows, patient communication standards, electronic medical record documentation, and service procedures developed through structured assignments and frequent guidance