Patient Engagement Specialist I

CareMore Health

. Answer incoming patient calls, messages, or requests using approved scripts, workflows, and service standards .

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $18 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient communication, appointment scheduling, and data entry while adhering to HIPAA and privacy standards. Capable of accurately documenting interactions and routing inquiries to appropriate clinical staff.

Highest-signal resume keywords

Patient CommunicationAppointment SchedulingElectronic Medical Record SystemsCustomer Service PracticesHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryAppointment SchedulingCall HandlingPatient AccessElectronic Medical Record Systems

Soft Skills

Verbal CommunicationListeningService OrientationAccuracy

Tools & Technologies

Phone SystemsScheduling PlatformsCustomer Relationship Management Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare Administrative SupportPatient EngagementConfidential Information ProtectionInformation Security

About the role

Key responsibilities & impact

Answer incoming patient calls, messages, or requests using approved scripts, workflows, and service standards
Schedule, cancel, and reschedule appointments according to provider templates, visit type guidelines, and site-specific scheduling rules
Verify patient demographic information, insurance details, contact information, and appointment needs in scheduling and electronic medical record systems
Route clinical questions, medication requests, urgent symptoms, and care team messages to the appropriate licensed clinical staff or operational queue
Provide routine information to patients regarding appointment preparation, arrival instructions, documentation needs, and standard access processes
Document call outcomes, scheduling actions, message routing, and patient communication accurately in designated systems
Escalate complex patient concerns, scheduling exceptions, system issues, or service barriers to more experienced staff or leadership

Requirements

What you’ll need

High school diploma or GED required
0-1 year of customer service, call center, healthcare administrative support, patient access, or patient engagement experience
Basic knowledge of customer service practices, appointment scheduling, data entry, and patient communication standards
Experience using phone systems, scheduling platforms, electronic medical record systems, or customer relationship management tools preferred
Ability to follow scripts, procedures, call handling standards, and escalation guidelines with close guidance
Strong verbal communication, listening, accuracy, and service orientation
Ability to protect confidential information and follow HIPAA, privacy, and information security requirements