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CarePoint

Call Center Counselor

CarePoint

. Support individuals receiving care by coordinating transitions across the system of care .

Posted 10/14/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating transitions of care and assessing needs across mental health, medical, and social service domains. Proficient in initiating referrals and collaborating with multidisciplinary teams to support individuals with complex behavioral health needs.

Highest-signal resume keywords
Person-Focused Evidence-Based PracticesNeeds AssessmentReferral InitiationCollaboration with Multidisciplinary TeamsCommunity Health Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Needs AssessmentReferral InitiationBehavioral Health SupportMental Health AssessmentSocial Service Coordination
Soft Skills
EngagementCollaborationCommunication
Certifications & Qualifications
High School DiplomaGEDCollege Degree in Human Services or Related Field
Industry Keywords
Behavioral HealthCommunity ProgramsService ProvidersCare CoordinationMultidisciplinary Care Teams

About the role

Key responsibilities & impact
  • Support individuals receiving care by coordinating transitions across the system of care
  • Serve as a key point of engagement for callers
  • Assess needs across mental health, medical, and social service domains
  • Complete needs assessments and other appropriate tools
  • Initiate and submit referrals to medical and behavioral health care, community programs, and service providers
  • Maintain working knowledge of care partners, service providers, and system stakeholders
  • Collaborate on residential admissions through the bed registry and with external stakeholders
  • Participate in supervision and team meetings
  • Apply person-focused, evidence-based practices
  • Monitor progress toward individualized goals
  • Perform assigned tasks and duties as authorized

Requirements

What you’ll need
  • High School Diploma, GED, or Equivalent, Required
  • College degree in Human Services or related field, Strongly Preferred
  • One year work engagement or experience with individuals living with dynamic and complex behavioral health needs, Preferred
  • One year community health or lived experience, Preferred
  • Person-focused evidence-based practices
  • Ability to assess mental health, medical, social, and other service needs
  • Ability to initiate referrals to medical and behavioral health care, community programs, and service providers
  • Ability to collaborate with multidisciplinary care teams and community stakeholders

Benefits

Comp & perks
  • Medical, Dental, and Vision Insurance
  • 403(b) Retirement Plan
  • Generous PTO – Vacation, Sick, Personal, and Holidays
  • Tuition Reimbursement
  • Professional Development Support
  • Mission-driven team environment