CarePoint

Supervisor

• Provide real-time supervision, de-escalation assistance, and guidance to Text and Chat counselors
• Assist staff with complex and high-risk situations involving imminent risk of harm to self or others
• Ensure crisis interactions are person-centered, trauma-informed, and consistent with established protocols
• Maintain professionalism and sound judgment in fast-paced crisis situations
• Facilitate regular supervision sessions and case consultations
• Support employee performance reviews and ongoing performance management
• Assist with onboarding, training, and continued development of counselors
• Provide timely feedback and support to strengthen employee performance
• Monitor Text and Chat interactions for quality, protocol adherence, and client safety
• Track key performance indicators and support operational expectations
• Ensure accurate documentation and timely completion of required reports
• Uphold applicable 988 Suicide & Crisis Lifeline standards
• Maintain staff schedules and adequate coverage for assigned shifts
• Address real-time staffing and operational challenges
• Support consistent delivery of crisis services across assigned shifts

Text and Chat Supervisor

Counselor

• Respond promptly to incoming text and chat messages through the 988 Lifeline platform
• Engage users using active listening, empathy, and evidence-based crisis intervention techniques
• Conduct suicide risk assessments
• Escalate high-risk situations to supervisors or emergency services as needed
• Maintain professional boundaries, cultural humility, and trauma-informed care practices
• Provide referrals to local mental health services, shelters, substance use treatment, and other resources
• Document interactions accurately and promptly in electronic records according to agency and legal requirements
• Participate in regular supervision, debriefings, and training sessions
• Uphold confidentiality and comply with HIPAA and 988 Lifeline standards

National Text and Chat Counselor, Part-Time

• Respond promptly to incoming text and chat messages through the 988 Lifeline platform
• Engage users using active listening, empathy, and evidence-based crisis intervention techniques
• Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed
• Maintain professional boundaries, cultural humility, and trauma-informed care practices
• Provide referrals to local mental health services, shelter, substance use treatment, or other resources
• Document interactions accurately and promptly in electronic records per agency and legal requirements
• Participate in regular supervision, debriefings, and training sessions
• Uphold confidentiality and HIPAA standards
• Respond to incoming calls from LGBTQ+ youth experiencing crisis or emotional distress
• Provide LGBTQ+ affirming behavioral health, social, and community resources

Text and Chat Supervisor

National Text and Chat Counselor, Part-Time

LGBTQ+ Youth Phone Counselor, Part-Time