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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in assessing individual needs across mental health, medical, and social service domains while utilizing evidence-based practices. Collaborates effectively with care teams and external stakeholders to facilitate service delivery and transitions.
Highest-signal resume keywords
Mental Health First Aid CertificationEHR/EMR Systems ProficiencyCommunity Health ExperienceBehavioral Health Needs EngagementMicrosoft Office Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Needs AssessmentReferral InitiationEvidence-Based PracticesInterpersonal Boundary EstablishmentDecision-Making
Soft Skills
Distress-ToleranceCollaborationCommunication
Certifications & Qualifications
Mental Health First Aid Certification
Industry Keywords
Behavioral HealthCommunity ProgramsService ProvidersCare PartnersPerson-First Approach
About the role
Key responsibilities & impact- Supports the delivery of services and engagement of individuals under care by participating in supervision and team meetings
- Uses person-focused evidence-based best practices to recognize and honor callers’ unique needs, strengths, preferences, and goals
- Assesses individual needs across mental health, medical, social, and other service domains using needs assessments and appropriate tools
- Initiates and submits referrals to medical and behavioral health care, community programs, and service providers
- Develops and maintains working knowledge of care partners, service providers, and stakeholders across the system of care
- Collaborates with care team members for residential admissions through the bed registry and engages external stakeholders and service providers during transitions
- Adheres to program, department, and company policies, expectations, and behavioral competencies
- Performs additional tasks, projects, and duties as assigned and authorized
- Reports to the Call Center Manager
Requirements
What you’ll need- High School Diploma, GED, or Equivalent, Required
- College degree in Human Services or related field, Strongly Preferred
- One year work engagement or experience with individuals living with dynamic and complex behavioral health needs, Preferred
- One year community health or lived experience, Preferred
- Valid and unrestricted driver’s license, Required
- Proficiency with Microsoft Office Suite Products, Required
- Proficiency and familiarity with EHR/EMR systems, Preferred
- Mental Health First Aid Certification, Preferred
- Prolonged periods of sitting at a desk or computer workstation
- Prolonged periods of standing, bending, and reaching
- Must be able to lift weights up to 50 pounds at times
- Demonstrates skill of distress-tolerance to maintain calm and safety
- Establishes and maintains interpersonal boundaries
- Practices ethical, evidence-based, and person-first decision-making
Benefits
Comp & perks- Benefits Eligible: Yes