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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in crisis intervention, including suicide risk assessment and de-escalation techniques, while providing culturally competent support to diverse populations, particularly LGBTQ+ youth. Maintains compliance with HIPAA standards and agency requirements in documentation and communication.
Highest-signal resume keywords
Crisis De-Escalation SkillsSuicide Risk AssessmentStrong Written Communication SkillsBilingual or Multilingual SkillsLGBTQ+ Affirming Behavioral Health
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis Intervention TechniquesTyping SkillsDocumentation in Electronic RecordsMental Health ReferralsTrauma-Informed Care Practices
Soft Skills
Active ListeningEmpathyCultural HumilityProfessional Boundaries
Tools & Technologies
988 Lifeline PlatformElectronic Records Systems
Industry Keywords
HIPAA ComplianceConfidentiality StandardsLGBTQIA+ SupportYouth Crisis ManagementSubstance Use Treatment Resources
About the role
Key responsibilities & impact- Respond promptly to incoming text and chat messages through the 988 Lifeline platform
- Engage users using active listening, empathy, and evidence-based crisis intervention techniques
- Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed
- Maintain professional boundaries, cultural humility, and trauma-informed care practices
- Provide referrals to local mental health services, shelter, substance use treatment, or other resources
- Document interactions accurately and promptly in electronic records per agency and legal requirements
- Participate in regular supervision, debriefings, and training sessions
- Uphold confidentiality and HIPAA standards
- Respond to incoming calls from LGBTQ+ youth experiencing crisis or emotional distress
- Provide LGBTQ+ affirming behavioral health, social, and community resources
Requirements
What you’ll need- High school diploma or equivalent
- Associate’s or bachelor’s degree in psychology, social work, counseling, or related field preferred
- Strong typing skills
- Strong written communication skills
- Crisis de-escalation skills
- Comfort working with diverse populations, including LGBTQIA+, youth, and people in active mental health or substance-related crisis
- Bilingual or multilingual skills preferred
- Required internet connectivity and private, quiet workspace
- Must adhere to HIPAA and confidentiality requirements
- Must adhere to 988 Lifeline standards
Benefits
Comp & perks- Medical, Dental, and Vision Insurance
- 403(b) Retirement Plan
- Generous PTO – Vacation, Sick, Personal, and Holidays
- Tuition Reimbursement & Professional Development Support
- Equipment provided (laptop, headset)
- Innovative, impact-driven team shaping the future of crisis care