National Text and Chat Counselor

CarePoint

. Respond promptly to incoming text and chat messages through the 988 Lifeline platform .

Posted 10/16/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention, including suicide risk assessments and de-escalation techniques, while maintaining confidentiality and adhering to HIPAA standards. Engages effectively with diverse populations through active listening and trauma-informed care practices.

Highest-signal resume keywords

Crisis De-Escalation SkillsSuicide Risk AssessmentStrong Written Communication SkillsBilingual Or Multilingual SkillsHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing SkillsCrisis Intervention TechniquesDocumentation In Electronic RecordsMental Health ReferralsTrauma-Informed Care Practices

Soft Skills

Active ListeningEmpathyCultural Humility

Tools & Technologies

988 Lifeline PlatformElectronic Records Systems

Industry Keywords

ConfidentialityDiverse PopulationsSubstance Use TreatmentMental Health ServicesYouth Support

About the role

Key responsibilities & impact

Respond promptly to incoming text and chat messages through the 988 Lifeline platform
Engage users with active listening, empathy, and evidence-based crisis intervention techniques
Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed
Maintain professional boundaries, cultural humility, and trauma-informed care practices
Provide referrals to local mental health services, shelter, substance use treatment, and other resources
Document interactions accurately and promptly in electronic records
Participate in supervision, debriefings, and training sessions
Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards

Requirements

What you’ll need

High school diploma or equivalent
Strong typing skills
Strong written communication skills
Crisis de-escalation skills
Comfort working with diverse populations, including LGBTQIA+, youth, and people in active mental health or substance-related crisis
Must have reliable internet connectivity and a private, quiet workspace
Must adhere to HIPAA and confidentiality requirements
Associate’s or bachelor’s degree in psychology, social work, counseling, or related field preferred
Bilingual or multilingual skills preferred

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
403(b) Retirement Plan
Generous PTO – Vacation, Sick, Personal, and Holidays
Tuition Reimbursement & Professional Development Support
Equipment provided (laptop, headset)