National Text and Chat Counselor

CarePoint

. Respond promptly to incoming text and chat messages through the 988 Lifeline platform .

Posted 10/16/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention, active listening, and trauma-informed care while maintaining confidentiality and adhering to HIPAA standards. Proficient in conducting suicide risk assessments and providing referrals to mental health resources.

Highest-signal resume keywords

Crisis De-Escalation SkillsActive ListeningTrauma-Informed CareBilingual Or Multilingual SkillsStrong Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis Intervention TechniquesSuicide Risk AssessmentsTyping SkillsDocumentation SkillsReferral Provision

Soft Skills

EmpathyCultural HumilityProfessional Boundaries

Tools & Technologies

Electronic Records

Industry Keywords

HIPAA Compliance988 Lifeline StandardsMental Health ServicesSubstance Use TreatmentDiverse Populations

About the role

Key responsibilities & impact

Respond promptly to incoming text and chat messages through the 988 Lifeline platform
Engage users using active listening, empathy, and evidence-based crisis intervention techniques
Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed
Maintain professional boundaries, cultural humility, and trauma-informed care practices
Provide referrals to local mental health services, shelters, substance use treatment, and other resources
Document interactions accurately and promptly in electronic records according to agency and legal requirements
Participate in regular supervision, debriefings, and training sessions
Uphold confidentiality and follow HIPAA and 988 Lifeline standards

Requirements

What you’ll need

High school diploma or equivalent
Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred
Strong typing skills
Strong written communication skills
Crisis de-escalation skills
Comfort working with diverse populations, including LGBTQIA+, youth, and people in active mental health or substance-related crisis
Bilingual or multilingual skills preferred
Required internet connectivity and private, quiet workspace
Must adhere to HIPAA and confidentiality requirements
Availability for variable shifts: 7:00AM-3:00PM or 3:00PM-11:00PM, Tuesday-Saturday or Sunday-Thursday

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
403(b) Retirement Plan
Generous PTO – Vacation, Sick, Personal, and Holidays
Tuition Reimbursement & Professional Development Support
Equipment provided (laptop, headset)