National Text and Chat Counselor, Part-Time

CarePoint

. Respond promptly to incoming text and chat messages through the 988 Lifeline platform .

Posted 9/24/2026part-timeRemote • Maryland • United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention, including conducting suicide risk assessments and employing evidence-based techniques. Maintains adherence to HIPAA standards and provides trauma-informed care while engaging with diverse populations.

Highest-signal resume keywords

Crisis De-Escalation SkillsSuicide Risk AssessmentStrong Written Communication SkillsAdherence to HIPAABilingual or Multilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis Intervention TechniquesTyping SkillsDocumentation in Electronic RecordsMental Health ReferralsCrisis Risk Assessment

Soft Skills

Active ListeningEmpathyCultural Humility

Tools & Technologies

988 Lifeline Platform

Industry Keywords

Trauma-Informed CareConfidentialityDiverse PopulationsLGBTQIA+ SupportSubstance Use Treatment

About the role

Key responsibilities & impact

Respond promptly to incoming text and chat messages through the 988 Lifeline platform
Engage users using active listening, empathy, and evidence-based crisis intervention techniques
Conduct suicide risk assessments
Escalate high-risk situations to supervisors or emergency services as needed
Maintain professional boundaries, cultural humility, and trauma-informed care practices
Provide referrals to local mental health services, shelters, substance use treatment, and other resources
Document interactions accurately and promptly in electronic records according to agency and legal requirements
Participate in regular supervision, debriefings, and training sessions
Uphold confidentiality and comply with HIPAA and 988 Lifeline standards

Requirements

What you’ll need

High school diploma or equivalent
Associate’s or bachelor’s degree in psychology, social work, counseling, or related field preferred
Strong typing skills
Strong written communication skills
Crisis de-escalation skills
Comfort working with diverse populations, including LGBTQIA+, youth, and people in active mental health or substance-related crisis
Adherence to HIPAA and confidentiality requirements
Adherence to 988 Lifeline standards
Required internet connectivity and private, quiet workspace
Bilingual or multilingual skills preferred

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
403(b) Retirement Plan
Generous PTO – Vacation, Sick, Personal, and Holidays
Tuition Reimbursement & Professional Development Support
Equipment provided (laptop, headset)
No travel required