Clinical Operations Manager – Virtual Care Management, RN

CareTalk Health

. Lead, through supervisors, care navigation, longitudinal chronic care management, and remote therapeutic monitoring operations .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care navigation, chronic care management, and remote therapeutic monitoring, with a strong focus on operational efficiency, team leadership, and compliance with healthcare regulations. Proficient in managing clinical workflows, staffing decisions, and performance metrics in a virtual care environment.

Highest-signal resume keywords

Active RN LicensePeople Leadership ExperienceOperational Reporting in ExcelEHR/Practice Management SystemsUnderstanding of HIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care NavigationChronic Care ManagementRemote Therapeutic MonitoringWorkflow ManagementCase ManagementPatient OutreachStaffing DecisionsData FluencyPerformance ManagementMedication Adherence Monitoring

Soft Skills

Coaching and DevelopmentTeam RetentionCommunicationProblem-SolvingCollaboration

Tools & Technologies

Telehealth PlatformsCare Management Documentation ToolsCRM SystemsGoogle ChromeAmazon WorkSpaces

Certifications & Qualifications

Active RN LicenseMulti-State or Compact Licensure

Industry Keywords

Virtual Care PracticeHealthcare CompliancePatient PrivacyPopulation HealthContact Center Operations

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Lead, through supervisors, care navigation, longitudinal chronic care management, and remote therapeutic monitoring operations
Own daily care navigation execution, including case assignment, prioritization, aging, closure, workflow standards, and queue health
Set production expectations, caseload capacity, turnaround-time standards, and role boundaries across clinical teams
Oversee care plan production, patient outreach cadence, documentation completeness, and 24/7 nursing coverage
Ensure inbound patient calls are answered and clinically triaged across all hours
Partner with clinical leadership on scope of practice, triage protocols, and provider escalation
Oversee remote therapeutic monitoring outreach, medication adherence monitoring, interventions, caseload allocation, escalation, billing, and documentation
Execute staffing plans and make intraday staffing decisions across caseload-based, coverage-based, and 24/7 models
Manage schedule adherence, shift swaps, same-day absences, overtime approval, and coverage-gap escalation
Participate in interviewing, selection, and onboarding
Build operational reporting on throughput, case aging, adherence, census, and quality, translating results into workflow decisions
Coach and develop supervisors and clinical leads on performance management, documentation, and accountability
Partner with quality and compliance on clinical, HIPAA, and health plan contractual requirements, audits, and gap closure
Contribute to workflow design, SOP documentation, testing, and training
Lead, develop, and hold supervisors accountable; build bench strength and clear role boundaries
Own team retention, monitor turnover, improve onboarding, workload, scheduling, growth paths, supervision, satisfaction, and engagement
Foster visibility, connection, and recognition for remote team members

Requirements

What you’ll need

Active, unrestricted RN license required, with direct patient care experience; multi-state or compact licensure preferred
Experience in a virtual care practice or contact center environment is required — telehealth, care management, disease management, population health, or healthcare contact center operations
Demonstrated ability to manage multiple concurrent workflows across distinct teams, queues, and program requirements
Minimum of 3 years of people leadership experience, including managing supervisors or team leads in a clinical or production operations setting
Experience managing caseload or panel-based work and holding a team to throughput and turnaround-time standards
Experience managing coverage, adherence, and real-time staffing decisions against a published schedule
Demonstrated success retaining staff and reducing attrition, ideally in a remote or high-volume environment
Strong data fluency, including building and interpreting operational reporting in Excel and dashboards
Proficiency with EHR/practice management systems, telehealth platforms, care management documentation tools, and CRM systems
Understanding of HIPAA, patient privacy, and healthcare compliance obligations in a remote work environment
Availability to support 24/7 operations, including weekend and holiday escalation coverage on a rotating basis
Reliable internet connectivity and a secure, private workspace
Windows or Apple (macOS) computer only; no Chromebooks, Linux machines, or smartphones
Windows 10 or macOS 14 Sonoma minimum
Intel Core i5 or AMD equivalent processor for Windows, or Apple Silicon for Macs
16 GB RAM
Wired headphones required; built-in microphones are not allowed
Minimum internet speed of 100 Mbps download and 50 Mbps upload, with an Ethernet cable connecting the computer directly to the router
Google Chrome with Amazon WorkSpaces
Webcam required for video calls

Benefits

Comp & perks

Remote work from a home office
Flexible remote work environment
Equal opportunity and inclusive workplace commitment
24/7 operations support with rotating weekend and holiday escalation coverage