CareTalk Health

Onboarding Specialist

• Own the onboarding process from accepted offer through Day 1
• Serve as the primary point of contact for accepted candidates and new hires
• Welcome new hires, communicate expectations and next steps, and maintain regular contact
• Identify candidates falling behind on onboarding requirements and drive timely completion
• Initiate, coordinate, and track pre-employment and onboarding activities
• Maintain accurate candidate status, documentation, completion dates, and outstanding requirements
• Monitor onboarding pipelines and deadlines to keep new hires on track for scheduled start dates
• Coordinate with Recruiting, HR, IT, Credentialing, Training, and Operations to resolve issues and remove barriers
• Escalate risks that could prevent scheduled starts
• Confirm completion of onboarding activities and coordinate orientation and training placement
• Maintain start-date and training rosters and communicate changes
• Provide Day 1 instructions, schedules, technology expectations, and other start information
• Ensure handoff from Recruiting/Onboarding to Training and Operations
• Document onboarding workflows, procedures, handoffs, responsibilities, and service expectations
• Identify bottlenecks, duplicate work, and automation opportunities
• Recommend and implement process improvements and standardized checklists, templates, and tracking mechanisms
• Monitor recurring onboarding issues and address root causes

Onboarding Coordinator

Business Analyst

• Forecast contact and demand volume and build capacity/staffing plans across teams
• Monitor queues and staffing in real time, tracking adherence and service levels
• Make intraday adjustments to maintain target coverage
• Identify and respond to volume spikes, absences, and changing demand
• Combine source data from multiple inputs and produce staffing recommendations
• Use AI-powered tools, prompting, and LLM experimentation to generate, test, and validate forecasts
• Build and maintain reporting for occupancy, adherence, service levels, and staffing accuracy
• Account for clinician licensing and multi-state licensure constraints when planning coverage
• Collaborate with operational leadership to flag risks and recommend adjustments

Workforce Management Analyst

Nurse

• Prepare comprehensive Annual Wellness Visit charts supporting provider efficiency and CMS compliance
• Review medical, surgical, and family histories; medication lists and adherence; preventive screenings and immunizations; cognitive, functional, and depression assessments with patients during virtual Zoom visits
• Identify overdue screenings, risk factors, and care gaps before visits
• Communicate patient summaries and key findings to providers
• Obtain missing or clarified patient information
• Ensure documentation meets Medicare, CMS, and organizational requirements
• Provide telephonic and portal-based care management for medically complex patients with chronic, behavioral health, and socio-economic comorbidities
• Conduct comprehensive nursing assessments covering physical, functional, psychological, social, environmental, and learning needs
• Develop, implement, and monitor individualized CCM, RPM, RTM, and APCM care plans
• Complete APCM care plan creation and annual updates
• Use motivational interviewing to engage patients and caregivers
• Monitor progress, reassess goals, identify barriers, and adjust care plans
• Communicate patient status and care plan updates to providers and interdisciplinary teams
• Provide patient education, coaching, and culturally appropriate support
• Advocate for patients and assist with problem-solving and escalation
• Identify and close preventive, laboratory, medication, and follow-up care gaps
• Coordinate orders, referrals, follow-up actions, and care across services and providers
• Monitor service delivery for appropriateness, continuity, and quality
• Maintain accurate, timely, and confidential patient records
• Use CT360, RXNT, Zoom, EHR systems, and telehealth platforms
• Support clinical quality, patient engagement, and satisfaction outcomes
• Adhere to HIPAA, CMS, and organizational compliance standards
• Participate in professional development and ongoing training
• Make independent decisions, prioritize, multitask, and perform other assigned duties

Registered Nurse – Care Management

• Prepare comprehensive Annual Wellness Visit charts and support provider efficiency and CMS compliance
• Conduct face-to-face virtual visits via Zoom to review medical, surgical, and family histories; medications; screenings; immunizations; and cognitive, functional, and depression assessments
• Identify overdue screenings, risk factors, and care gaps
• Communicate patient summaries and key findings to providers
• Manage medically complex patients through telephonic and portal-based care management
• Conduct comprehensive nursing assessments
• Develop, implement, and monitor individualized CCM, RPM, RTM, and APCM care plans
• Complete APCM care plan creation and annual updates
• Use motivational interviewing to engage patients and caregivers
• Monitor progress, reassess goals, identify barriers, and adjust care plans
• Communicate patient status and updates to primary care providers and interdisciplinary teams
• Provide patient education, coaching, and advocacy
• Identify and close preventive, laboratory, medication, and follow-up care gaps
• Coordinate orders, referrals, follow-up actions, services, and providers
• Maintain accurate, timely, and confidential patient records
• Use CT360, RXNT, Zoom, EHR systems, and telehealth platforms
• Support clinical quality, patient engagement, and satisfaction outcomes
• Adhere to HIPAA, CMS, and organizational compliance standards
• Perform independent decision-making, prioritization, multitasking, professional development, and other assigned duties

Registered Nurse – Care Management, Evening & Overnight Schedule

• Manage medically complex patients across multiple care programs, including CCM, RPM, RTM, and APCM
• Prepare comprehensive Annual Wellness Visit charts to support provider efficiency and CMS compliance
• Conduct virtual patient visits via Zoom and review medical, surgical, and family histories, medications, screenings, immunizations, and assessments
• Identify overdue screenings, risk factors, and care gaps
• Communicate patient summaries and key findings to providers
• Coordinate with patients to obtain missing or clarified information
• Provide telephonic and portal-based care management
• Conduct comprehensive nursing assessments
• Develop, implement, monitor, and update individualized care plans
• Use motivational interviewing to engage patients and caregivers
• Monitor progress, reassess goals, identify barriers, and adjust care plans
• Communicate patient status and updates to primary care providers and interdisciplinary teams
• Provide patient education, coaching, and support
• Act as patient advocate and escalate issues when appropriate
• Identify and close preventive, laboratory, medication, and follow-up care gaps
• Coordinate orders, referrals, follow-up actions, services, and providers
• Maintain accurate, timely, and confidential patient records
• Use CT360, RXNT, Zoom, EHR systems, and telehealth platforms
• Support clinical quality, patient engagement, and satisfaction outcomes
• Follow HIPAA, CMS, and organizational compliance standards
• Participate in professional development and ongoing training
• Perform other duties as assigned

Registered Nurse – Virtual Care, Care Management

Clinical Operations

• Lead, through supervisors, care navigation, longitudinal chronic care management, and remote therapeutic monitoring operations
• Own daily care navigation execution, including case assignment, prioritization, aging, closure, workflow standards, and queue health
• Set production expectations, caseload capacity, turnaround-time standards, and role boundaries across clinical teams
• Oversee care plan production, patient outreach cadence, documentation completeness, and 24/7 nursing coverage
• Ensure inbound patient calls are answered and clinically triaged across all hours
• Partner with clinical leadership on scope of practice, triage protocols, and provider escalation
• Oversee remote therapeutic monitoring outreach, medication adherence monitoring, interventions, caseload allocation, escalation, billing, and documentation
• Execute staffing plans and make intraday staffing decisions across caseload-based, coverage-based, and 24/7 models
• Manage schedule adherence, shift swaps, same-day absences, overtime approval, and coverage-gap escalation
• Participate in interviewing, selection, and onboarding
• Build operational reporting on throughput, case aging, adherence, census, and quality, translating results into workflow decisions
• Coach and develop supervisors and clinical leads on performance management, documentation, and accountability
• Partner with quality and compliance on clinical, HIPAA, and health plan contractual requirements, audits, and gap closure
• Contribute to workflow design, SOP documentation, testing, and training
• Lead, develop, and hold supervisors accountable; build bench strength and clear role boundaries
• Own team retention, monitor turnover, improve onboarding, workload, scheduling, growth paths, supervision, satisfaction, and engagement
• Foster visibility, connection, and recognition for remote team members

Clinical Operations Manager – Virtual Care Management, RN

• Run the virtual primary care practice from open to close and ensure scheduled patients are seen
• Monitor appointment activity, provider delays, patient connections, and missed visits; correct issues in real time
• Maintain staffing coverage during busy hours and plan for breaks, lunches, and absences
• Lead daily team meetings and shift handoffs
• Own visit, technology, and patient escalations through resolution and address root causes
• Execute staffing plans, reassign staff, adjust breaks and lunches, and redirect coverage
• Manage schedule adherence, shift swaps, same-day absences, and planned overtime
• Provide workforce operations with intraday staffing insights for improved forecasting
• Participate in interviewing, selection, onboarding, and identification of coverage gaps
• Oversee inbound calls, outbound outreach, and text messaging
• Partner with technology teams on phone and messaging systems
• Drive appointment scheduling and visit completion
• Maintain performance reporting, identify trends, quantify impact, and recommend actions
• Set productivity and quality expectations; coach supervisors on performance, documentation, and accountability
• Ensure workflows meet clinical standards, HIPAA, and health plan requirements; support audits and reporting
• Design, document, test, and train staff on new workflows
• Lead, develop, and hold supervisors accountable; build bench strength and clarify role boundaries
• Manage retention, turnover, employee satisfaction, and engagement
• Foster a connected and recognized remote-team culture

Clinical Operations Manager – Virtual Primary Care

Data Analyst

• Collect, clean, and preprocess large datasets from various sources
• Perform statistical analyses and generate actionable insights from healthcare data
• Create and maintain dashboards, reports, and visualizations
• Collaborate with product, engineering, and clinical teams to define data requirements and deliver solutions
• Ensure data accuracy, completeness, and integrity through validation and maintenance practices
• Develop and apply basic machine learning models to identify patterns and predict outcomes
• Build and implement deep learning, machine learning, and artificial intelligence solutions
• Develop predictive models and tools to improve healthcare outcomes and support data-driven decision-making

Junior Data Analyst

Manager

• Own quality performance across RN, provider, PSS, and Engager calls and documentation, as well as organization-wide clinical quality outcomes
• Define and maintain quality standards, audit criteria, and scorecards
• Set the quality strategy and roadmap with the SVP of Clinical Services
• Monitor HEDIS and other quality measures and align reviews with gap closure and improved results
• Hire, supervise, and develop Quality Reviewers; assign workload and manage daily operations
• Conduct reviewer calibration sessions
• Coach and mentor Quality Reviewers in chart review, call evaluation, and provider feedback
• Manage reviewer one-on-ones, feedback, and development plans
• Design and maintain quality dashboards and reporting tools
• Build and analyze datasets to identify trends, root causes, and improvement opportunities
• Use Excel, reporting tools, and QA platforms to turn audit data into actionable insights
• Present findings, trends, and recommendations to executive leadership
• Partner with clinical leadership on improvement plans and targeted education
• Ensure documentation and interactions meet internal standards, clinical protocols, and regulatory requirements
• Serve as subject matter expert on quality standards
• Participate in incident reviews, root cause analyses, and internal or external audits
• Collaborate with operations, compliance, and QA-adjacent teams on metrics, workflows, and reporting
• Report to the SVP of Clinical Services