Clinical Operations Manager – Virtual Primary Care

CareTalk Health

. Run the virtual primary care practice from open to close and ensure scheduled patients are seen .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing virtual primary care operations, ensuring adherence to clinical standards, and optimizing staffing and scheduling processes. Proficient in leveraging technology for patient engagement and operational reporting while maintaining compliance with HIPAA and healthcare regulations.

Highest-signal resume keywords

Healthcare BackgroundPeople Leadership ExperienceVirtual Care Practice ManagementElectronic Health Record ProficiencyHIPAA Compliance Understanding

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Staffing ManagementOperational ReportingWorkflow Design and DocumentationPatient SchedulingReal-Time Staffing DecisionsPerformance CoachingData Analysis in ExcelTelehealth Platform ProficiencyPatient Phone Systems ManagementQuality Program Experience

Soft Skills

Team LeadershipProblem SolvingCommunicationEmployee EngagementAdaptability

Tools & Technologies

Windows 10MacOS 14 SonomaGoogle ChromeAmazon WorkspacesWebcamWired Headphones

Certifications & Qualifications

Active RN LicenseLPN/LVN LicenseCertified MA Certification

Industry Keywords

Healthcare CompliancePatient PrivacyVirtual CareContact Center EnvironmentMedicare Advantage

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Run the virtual primary care practice from open to close and ensure scheduled patients are seen
Monitor appointment activity, provider delays, patient connections, and missed visits; correct issues in real time
Maintain staffing coverage during busy hours and plan for breaks, lunches, and absences
Lead daily team meetings and shift handoffs
Own visit, technology, and patient escalations through resolution and address root causes
Execute staffing plans, reassign staff, adjust breaks and lunches, and redirect coverage
Manage schedule adherence, shift swaps, same-day absences, and planned overtime
Provide workforce operations with intraday staffing insights for improved forecasting
Participate in interviewing, selection, onboarding, and identification of coverage gaps
Oversee inbound calls, outbound outreach, and text messaging
Partner with technology teams on phone and messaging systems
Drive appointment scheduling and visit completion
Maintain performance reporting, identify trends, quantify impact, and recommend actions
Set productivity and quality expectations; coach supervisors on performance, documentation, and accountability
Ensure workflows meet clinical standards, HIPAA, and health plan requirements; support audits and reporting
Design, document, test, and train staff on new workflows
Lead, develop, and hold supervisors accountable; build bench strength and clarify role boundaries
Manage retention, turnover, employee satisfaction, and engagement
Foster a connected and recognized remote-team culture

Requirements

What you’ll need

Healthcare background required, with direct experience in a clinical, medical practice, or patient-facing healthcare setting
Experience in a virtual care practice or contact center environment required
Ability to manage multiple concurrent workflows, including daily operations, escalations, reporting, and projects
Minimum 3 years of people leadership experience, including managing supervisors or team leads in a clinical or high-volume service setting
Experience managing coverage, adherence, and real-time staffing decisions against a published schedule
Demonstrated success retaining staff and reducing attrition
Comfortable building and reading operational reports in Excel or a dashboard
Proficiency with electronic health record and practice management systems, telehealth platforms, and patient phone or messaging systems
Understanding of HIPAA, patient privacy, and healthcare compliance obligations in a remote work environment
Availability for extended hours, including rotating weekend and holiday coverage
Windows or Apple macOS computer only; no Chromebooks, Linux machines, or smartphones
Windows 10 or macOS 14 Sonoma minimum
Intel Core i5 or AMD equivalent processor for Windows, or Apple Silicon for Mac
16 GB RAM
Wired headphones required; built-in microphones are not permitted
Minimum internet speed of 100 Mbps download and 50 Mbps upload
Ethernet cable connecting the computer directly to the router
Google Chrome with Amazon Workspaces
Webcam required for video calls
Reliable internet connectivity and a secure, private workspace
Preferred: active or previously held RN, LPN/LVN, or certified MA license or certification
Preferred: Medicare Advantage or health plan quality program experience
Preferred: experience in a growing healthcare organization

Benefits

Comp & perks

Remote work from a home office
Flexible/extended hours with rotating weekend and holiday coverage
Equal opportunity and inclusive work environment