Patient Support Specialist

CareTalk Health

. Serve as the central coordinator for multiple care teams and connect patients with the appropriate clinician .

Posted 11/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong coordination and communication skills in a healthcare setting, effectively managing patient interactions and ensuring smooth transitions across care teams. Proficient in utilizing digital tools and technologies to support telehealth operations and maintain patient privacy.

Highest-signal resume keywords

Healthcare ExperienceDigital FluencyTelehealth CoordinationInterpersonal CommunicationBilingual English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient IntakeCall HandlingScheduling ManagementTechnical TroubleshootingEHR/CRM Tools

Soft Skills

MultitaskingPrioritizationCalm Under PressureExcellent Communication

Tools & Technologies

ZoomTeamsWindows 10MacOS 14 SonomaGoogle Chrome

Industry Keywords

HIPAA CompliancePatient Privacy RegulationsRemote Care DeliveryMedical Office ExperienceVirtual Environment

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Serve as the central coordinator for multiple care teams and connect patients with the appropriate clinician
Keep visits moving smoothly across concurrent schedules
Transfer patients using call-handling tools and provide real-time intake information
Notify RNs when patients are ready, track visit status, and anticipate next steps
Monitor call activity and support timely RN-to-provider handoffs
Escalate scheduling conflicts, clinical concerns, and patient issues
Make outbound calls to confirm appointments, verify identity, and assess visit readiness
Conduct pre-visit intake covering demographics, consent, and pre-screening questions
Perform audio and video technology checks
Answer inbound questions about visits, scheduling, and technical navigation
Document outreach, intake, call routing, and handoff activities in designated systems
Provide real-time updates to the clinical team
Answer patient questions or redirect concerns to appropriate resources
Route patients according to clinical workflow
Troubleshoot minor audio and video issues and escalate as needed
Coordinate with patients and care team members via internal chat or phone

Requirements

What you’ll need

Experience in a healthcare or customer service setting required
Strong digital fluency and comfort navigating multiple platforms including Zoom, Teams, and EHR/CRM tools
Excellent interpersonal and communication skills
Ability to multitask, prioritize, and remain calm in a fast-paced virtual environment
Windows or Apple (macOS) computer only; no Chromebooks, Linux machines, or smartphones
At least Windows 10 or macOS 14 Sonoma
Intel Core i5 or AMD equivalent processor on Windows, or Apple Silicon on Macs
16 GB RAM
Wired headphones required; no built-in microphones
Internet speed of at least 100 Mbps download and 50 Mbps upload
Ethernet cable connecting the computer directly to the router
Google Chrome with Amazon Workspaces
Webcam required for video calls
Reliable internet connectivity and a secure, private workspace
Experience in telehealth, medical office, or remote care delivery preferred
Familiarity with HIPAA and patient privacy regulations preferred
Bilingual English and Spanish, or another language, is a plus

Benefits

Comp & perks

Fully remote work from a home office
Monday-Friday 9-6pm EST schedule
Equal opportunity and inclusive work environment